Sales Customer Service Representative

Optimax Systems•Ontario, NY

5h•$45,760 - $54,080•Onsite

About The Position

Optimax is experiencing exciting growth and expanding our team! We are seeking a Sales Customer Service Representative. Whether you are starting your career or looking for a new challenge, we offer a dynamic work environment, opportunities for advancement, and the chance to contribute to creating cutting-edge optics for a wide range of industries. Apply now and start your career journey with Optimax! A unique corporate culture combined with a dynamic work environment Optimax has lenses throughout the Universe! We build the optics behind the latest breakthrough technologies in aerospace, defense, and consumer electronics, leveraging our optics manufacturing technology for programs that benefit humankind and projects that defend our freedom. Our unique corporate culture of teamwork, innovation, and agility provides a dynamic work environment. We are looking for individuals that are committed to lifelong learning and creating value through their hard work.

Requirements

Experience in customer service, administrative support, order coordination, sales support, or a similar customer-facing role.
Experience working in a manufacturing, technical, business-to-business, or other environment involving order tracking.
Ability to work independently on routine responsibilities while collaborating effectively with Sales, PPC, and other teams.
Ability to recognize when proactive customer communication is needed and follow through appropriately.
Ability to communicate clearly, adjust to the situation, and remain professional and constructive during challenging interactions.
Ability to handle sensitive customer and business information appropriately.
Strong attention to detail, verifying information before communicating it.
Ability to organize multiple requests and adjust priorities as customer and business needs change.
Ability to learn ERP systems, order workflows, terminology, and other business systems through instruction and practice.
Strong digital literacy skills, including proficiency with Microsoft Outlook, Teams, Excel, and other standard Office applications.
Must be a "U.S. Person" as defined by applicable regulations or eligible to obtain required authorizations from the U.S. Department of State.

Nice To Haves

Experience using an ERP, CRM, order-management, database, or similar business system preferred.

Responsibilities

Track customer orders from release through shipment using applicable systems.
Provide proactive and responsive customer updates on order status, expected completion or shipment dates, and tracking information.
Prepare and maintain customer open-order reports as needed.
Collaborate with internal teams to confirm accurate production status.
Follow customer questions through resolution and involve the appropriate team when decisions or commitments fall outside the role’s responsibility.
Maintain accurate records of customer communications and order status information.
Protect confidential information and adapt to changing priorities while maintaining accuracy, responsiveness, and professional communication.