Sales & Customer Service Representative

AAA Western and Central New York•Town of Tonawanda, NY

22d•Onsite

About The Position

The Sales & Customer Service Representative role focuses on providing outstanding service to AAA members, promoting Club products and services, and supporting branch operations. This position involves actively selling AAA memberships, coordinating the member experience, managing branch traffic flow, and generating referrals for the Club's Insurance agency and AAA Visa card. Additionally, the role supports retail store revenue through various products and services.

Requirements

Strong commitment to providing outstanding service and creating positive member experiences
Demonstrated ability in supporting branch operations, including traffic flow and wait times
Ability to stay informed about new developments in policies, procedures, and product lines
Excellent verbal and written communication skills
Ability to adapt to changing situations and handle a fast-paced work environment.
Ability to engage in meaningful conversations with members to build value and trust
Ability to leverage positive member experience to generate new leads
Proficiency in using various technologies to deliver service and manage operations; as well as ability to adapt to new technologies and tools as needed
Commitment to follow all policies and procedures to ensure compliance with both internal & external requirements

Nice To Haves

Flexibility in work hours, including weekends & holidays, may be required.

Responsibilities

Offer a Club focused sales approach & continuously promote all Club products/services.
Effectively sell AAA memberships to meet/exceed outlined expectations.
Provide outstanding service to members to create totally satisfied member experiences and loyalty to AAA that create members for a lifetime.
Coordinate the member experience from start to finish & assign member to the appropriate AAA associate best skilled to successfully serve the member needs.
Bring passion and positive attitude to daily interactions with co-workers and members.
Provide outstanding support to Members over the phone as business need requires.
Manage the branch traffic flow, member wait time and member experience by understanding the needs of each member.
Create innovative ways to improve current operations and streamline procedures.
Keep informed of new developments in policies, procedures, work methods and AAA product lines.
Follow all office safeguard procedures and secures Club assets.
Assist with processing weekly travel store inventory orders.
Proactively recommend and advertise the Club's Insurance agency to generate referrals.
Encourage satisfied Members and clients to refer friends, family, and colleagues to the Club's Insurance agency, leveraging positive experience to generate new leads.
Engage with prospective customers to inform them about the benefits and features of the AAA Visa card.
Highlight key advantages such as rewards programs, travel benefits, and exclusive discounts.
Use real-life examples to illustrate potential savings and benefits.
Inform customers about the benefits of enrolling in automatic credit card renewal, such as convenience & uninterrupted service.
Ensure outlined enrollment expectations are met and/or exceeded.
Provide sales support to the Branch by driving retail store revenue through products including foreign currency transactions, passport photos, international driver permits, AAA tickets, & travel accessories.