Sales - Customer Service Rep - CN
About The Position
Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide. As part of the GMS family of companies since 2023, Blair Building Materials Inc.’s emphasis is on quality brand name products which has ensured Blair’s leadership within the industry. By staying abreast of new ideas and product changes, we are able to offer our customers innovative product solutions. We offer a complete line of materials to serve your construction needs, including a custom cutting service for window and door surrounds made from Arriscraft stone. Our team is made up of dedicated and hardworking individuals who together create a rewarding and welcoming work environment. For more information about our family of companies, please visit Blair Building Materials or www.gms.com. Position Summary: The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training in product knowledge of building materials for the drywall industry will be provided.
Requirements
- High school diploma or GED equivalent.
- Ability to self -manage, show initiative and be comfortable meeting the public.
- Be a team player, demonstrate attention to detail and have good organizational skills.
- Exceptional computer skills.
- Ability to self-manage, show initiative and be proactive.
- Communicate professionally, both verbally and in writing to coworkers and customers.
- Occasionally, will move about inside the office to access files, office machinery, etc.
- Must be able to operate basic office machinery.
- Must be able to communicate with team and management and be able to exchange accurate information in these situations.
- Constantly working in office environment
- Must be able to multitask.
- Must be able to receive and analyze financial information.
- Must be able to quickly communicate solutions if problems occur.
- Must be able to demonstrate a high degree of sound judgement.
Responsibilities
- Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values, and practices.
- Greet customers warmly and determine problems, orders, or other reasons for calling.
- Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information.
- Take orders at the sales counter and or over the phone.
- Ability to use company computer systems for order entry.
- Complete sales orders and tender cash sales.
- Develop product knowledge to assist customers with purchases.
- Ensure the showroom is clean and properly stocked.
Benefits
- Health benefits - including drug coverage, practitioner, dental, vision, disability, and life insurance.
- Retirement savings (pension or other) are provided.
- Perks - Company discounts (mobile phone, gym membership, etc.), training programs and opportunities for career advancement, group events, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
