Sales & Customer Service Associate

The NOW Midtown Raleigh•Raleigh, NC

6h•Onsite

About The Position

Join a high-energy wellness team where guest experience, sales, and culture all come together. At The NOW Massage Midtown Raleigh & Wake Forest, we’re more than a boutique spa - we’re a fast-paced, guest-focused environment where Experience Guides set the tone for every visit. If you love people, thrive in a sales-driven role, and enjoy working in a supportive team culture, this is where you’ll fit in. You’ll be the first impression, the last impression, and a key driver of our guest experience and boutique success. The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States.

Requirements

Strong sales mindset with confidence recommending services and upgrades
Excellent communication and active listening skills
Friendly, outgoing, and guest-focused personality
Ability to multitask and stay organized in a busy environment
Detail-oriented with strong problem-solving skills
Team player who contributes to a positive work culture
Prior sales or customer service experience preferred, not required

Responsibilities

Create a warm, welcoming guest experience from check-in to check-out
Confidently recommend upgrades and drive membership and sales performance
Book, adjust, and manage appointments accurately in a fast-paced system
Handle guest payments and transactions with attention to detail
Maintain boutique standards before, during, and after shifts
Support team members and leadership to ensure smooth daily operations
Resolve guest concerns with professionalism and care

Benefits

An environment where diversity is celebrated
A positive, empathetic, and supportive team and company
Team member discounts
Aesthetically inspiring work environment
Career growth opportunities
Competitive compensation + generous commissions
401(k) matching
Bonus based on performance
Employee discounts
Free food & snacks
Paid time off
Training & development
Health Insurance (30+ hours/week eligible)
Free Monthly Massages
Monthly Sales Bonus Program
401(k) Retirement Plan with employer match (eligible after 1 year, 30+ hrs/week)
Flexible Scheduling
Complimentary snacks & team perks
Growth opportunities within a rapidly expanding brand