Sales, Customer Growth Manager

Stepwork • San Francisco, CA

47d

About The Position

About Stepwork We’re Stepwork. We’re rethinking how companies automate repetitive work, starting with IT teams. Instead of building endless APIs and integrations, we teach software to use other software the way a human would, clicking through UIs and making decisions in real time. Today, companies pay entire IT teams to manually provision software licenses, onboard and offboard employees, and run access reviews for audits. As software sprawl grows, this work only increases. We’ve built automations that already handle these workflows. We have pilot customers like Calm, Snowflake, and Ramp, with more than 35 large enterprises asking to get started. We’re small, the demand is real, and what we build next will set the bar for this category. Why we’re hiring a Customer Growth Manager We are bringing in our first dedicated Customer Growth hire to own and grow commercial relationships with existing customers. Today, pilots often start at $20–30k and expand into six-figure opportunities once customers see what Stepwork can automate. Shaun (our CEO) is currently running all of these relationships. This works for early Snowflake-level conversations, but not for the scale we are heading into. You will take on these customer relationships, help them uncover new automation opportunities, partner with Customer Ops to deliver the work, and drive the commercial conversations that turn pilots into multi-use-case, multi-department rollouts. This is a high-ownership, customer-facing role inside a fast-moving technical company where priorities shift quickly. If you want to work directly with executives, handle complex expansions, and shape the commercial foundation of Stepwork, you will be a great fit.

Requirements

• 4–8 years of experience in enterprise or mid-market Account Management, Customer Growth, or a similar commercial role.
• A track record of expanding and renewing accounts in the 50k–200k+ range.
• Experience managing multi-stakeholder deals: legal, security, finance, operations.
• Strong communication skills and the ability to explain a complex product simply.
• Comfortable working in a chaotic, early-stage startup where you build the playbook as you go.
• Enough technical fluency to understand business processes and translate them into scopes for Customer Ops.
• High ownership, urgency, and comfort in moments where things break or priorities shift.

Nice To Haves

• Experience with workflow automation, payments, infrastructure SaaS, or technical products.
• Exposure to CRM ownership, forecasting, and commercial hygiene.
• Experience selling into or growing accounts at companies under 100 employees.

Responsibilities

• Own a portfolio of mid-market and enterprise customers, from onboarding through renewal and expansion.
• Run structured discovery to understand each customer’s workflows, pain points, and automation opportunities.
• Translate these opportunities into clear scopes that Customer Ops can build and test.
• Lead commercial conversations: expansions, renewals, pricing, proposals, and negotiation.
• Navigate multi-stakeholder environments (CIO, CISO, CFO, functional leaders) and keep deals moving.
• Create repeatable playbooks for common automation patterns so we can reuse flows across customers.
• Partner with Customer Ops to ensure delivery quality and unblock issues when flows break or change.
• Own the CRM view of relationships: forecasting, pipeline, renewal cycles, and executive updates.
• Represent Stepwork with calm and clarity during escalations or high-stakes moments.
• Help shape how we package, price, and commercialize Stepwork as we introduce new automation capabilities.

Benefits

• You’ll work directly with executives at some of the most influential companies in the world.
• You’ll have real ownership over relationships that materially impact Stepwork’s growth.
• The commercial upside is meaningful along with performance-based compensation for expansions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed