Sales Counselor

Everstory Partners • Miami Lakes, FL

14h • $70,000 - $85,000 • Onsite

About The Position

The Sales Counselor at Vista Funeral Home in Miami Lakes, Florida, is a relationship-focused sales professional who helps individuals and families make funeral and cemetery decisions with confidence and care. The role combines consultative and B2C sales, business development, lead generation, prospecting, and community outreach. The counselor sells pre-need and at-need funeral services, cemetery property, memorialization products, and related merchandise, and guides families through their purchasing decisions.

The position involves building a pipeline from inbound leads, walk-ins, referrals, proactive prospecting, networking, and community outreach; maintaining customer relationships and follow-up; and tracking leads, customer activity, and sales opportunities in HubSpot CRM. Counselors partner with funeral home, cemetery, operations, and location leadership teams to provide a positive customer experience, and attend funeral and memorial services as appropriate to support families.

Estimated first-year earnings are $70,000 to $85,000, though actual earnings may be lower or higher based on individual sales performance. Compensation is uncapped commissions or a guaranteed minimum hourly rate, whichever is greater. The first six weeks include paid hourly training. Mileage reimbursement is provided for eligible business travel. The role requires obtaining and maintaining applicable state-required licenses or registrations within 60 days of employment, or within the timeframe required by state law.

Requirements

• High school diploma or equivalent.
• Comfort working in a commission-based, performance-driven sales environment, including prospecting, lead generation, and developing new business.
• Strong sales communication, relationship-building, negotiation, consultative selling, and customer service skills.
• Strong organizational and time-management skills, including the ability to manage multiple leads, appointments, prospects, and follow-up activities.
• Comfort using email, Microsoft Office, and other common business applications.
• Ability to maintain discretion and confidentiality when handling sensitive customer and family information.
• Availability to work occasional evenings, weekends, and holidays based on business needs.
• Valid driver's license and access to a personal vehicle for local customer appointments, community outreach, and networking events.
• Must obtain and maintain all applicable state-required licenses or registrations within 60 days of employment, or within the timeframe required by applicable state law.

Nice To Haves

• Bilingual or multilingual proficiency, particularly in Spanish, Chinese (Mandarin or Cantonese), Tagalog/Filipino, Vietnamese, or Arabic.
• One year of experience in sales, including outside sales, B2C sales, sales consulting, customer service, business development, account management, or other relationship-based roles.
• Experience using CRM software such as HubSpot, Salesforce, Microsoft Dynamics, or similar sales and lead-management platforms.

Responsibilities

• Meet with individuals and families to understand their needs and recommend appropriate funeral and cemetery products and services.
• Sell pre-need and at-need funeral services, cemetery property, memorialization products, and related merchandise.
• Build and maintain a pipeline of prospective customers through lead generation, outbound prospecting, referrals, networking, and community outreach.
• Respond to inbound leads, customer inquiries, and walk-in opportunities.
• Conduct follow-up with prospective customers throughout the sales process.
• Develop long-term relationships with customers, families, and members of the local community.
• Explain products, services, pricing, and available options clearly and compassionately.
• Guide customers through purchasing decisions and complete required sales contracts and documentation.
• Use HubSpot to manage leads, customer relationships, appointments, follow-up activity, and sales opportunities.
• Attend funeral and memorial services as appropriate to support families.
• Participate in community events, networking opportunities, and offsite customer appointments.
• Partner with funeral home, cemetery, operations, and location leadership teams to provide a positive customer experience.

Benefits

• Medical, dental, vision, life, AD&D, and STD insurance.
• Tuition reimbursement.
• Paid training period.
• Anniversary award for each year of service.
• Career advancement and training through the Aspiring Managers Program.
• Everstory Cares Employee Assistance Fund.
• Legend Award Program.
• Funeral and cemetery benefits.
• Employee referral bonus.
• 401(k) with company match.
• Mileage reimbursement for eligible business travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED