Business Development Representative
About The Position
At SDMyers, we help electric power system owners get more reliability and life out of their critical electrical infrastructure. As a Good Place company, we believe strong businesses are built around strong relationships—with our customers, our suppliers, and most importantly, our people. We're looking for a Sales Coordinator who enjoys building relationships, staying organized, communicating with customers, and making sure the details behind a new customer relationship don't fall through the cracks. This is a great opportunity for someone who likes being the connection point between customers, sales, and internal teams and takes pride in making sure things get done right.
Requirements
- High school diploma required.
- Experience in a customer service, sales support, administrative, or coordination role is a plus.
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- General Windows applications
- Customer databases and CRM systems
- Enjoy talking with people and building professional relationships.
- Can communicate comfortably with customers by phone, email, and other channels.
- Know how to listen and ask good questions rather than simply providing scripted answers.
- Are organized and have a strong eye for detail.
- Can juggle multiple priorities without losing track of the little things.
- Take ownership of your work and follow through on commitments.
- Are comfortable working independently but enjoy being part of a team.
- Bring a professional, positive, and approachable attitude.
- Have the initiative to see something that needs to be done and take action.
- Enjoy working across different departments and bringing people together to get things done.
Nice To Haves
- Bachelor's degree preferred.
- Database experience preferred.
- Experience with Salesforce CRM is a plus.
- Salesforce CRM preferred
Responsibilities
- Assist ERAMs with creating new customer accounts and getting new customers onboarded.
- Determine and prioritize onboarding activities based on customer size and potential.
- Coordinate with customers, ERAMs, and internal departments to finalize agreements, quotes, bids, proposals, and legal contracts.
- Determine how customers obtain purchase orders (POs) and document important contacts and procedures for future orders.
- Make sure new-account information is accurately entered and maintained in our systems.
- Serve as a helpful point of contact for customers during their first year with SDMyers.
- Follow up on mail-in oil testing orders and retests and help coordinate scheduling.
- Assist with customer retention activities during the first year of a new account.
- Schedule initial customer meetings and help introduce customers to SDMyers services and the team members supporting their account.
- Respond to customer questions and provide backup support for Customer Service emails, live chats, and incoming calls.
- Listen to customers, ask thoughtful questions, and help identify what they need.
- Work closely with ERAMs to support new business sales activities.
- Assist with strategic account planning and the transition of new accounts to the DAC team.
- Help ensure a smooth handoff from new customer onboarding to ongoing account management.
- Transition new accounts to the DAC team for renewal and ongoing relationship management.
- Update customer information and activity in Salesforce CRM and Navision following customer interactions.
- Coordinate multiple activities and follow through to ensure deadlines and commitments are met.
- Take on other duties and projects as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
