Sales Coordinator

Omni Hotels & Resorts•Providence, RI

23d•Onsite

About The Position

The Omni Providence is a landmark hotel in Rhode Island, located in the exciting city of Providence. It is attached to the Rhode Island Convention Center, Amica Mutual Pavilion, and the Providence Place Mall, placing guests within walking distance of historical sights and restaurants. The Omni Providence is a beautiful Convention Hotel, and its associates are what separate it from the rest. The hotel's culture provides an atmosphere that allows associates to learn and grow in their professional development in a fun environment. They strongly encourage promotions from within, resulting in a staff with a solid hospitality foundation. The diverse staff comes from many different countries, providing a fantastic atmosphere for professional and personal development. While a complete benefit package is offered to full-time associates, all associates are provided with the greatest benefit of all: "opportunity". This role handles all administrative duties required by the Sales and Marketing Divisions to provide superior services to guests.

Requirements

Must be able to work alone as well as work well with others.
Must have Associate's Degree or equivalent.
Must have good communication skills.
Must be extremely computer savvy (Microsoft Word, Publisher, Outlook, Express, Excel).
Must have good organizational skills.

Nice To Haves

Previous knowledge of Delphi, Opera and Synergy preferred.

Responsibilities

Sell and detail wedding blocks (on Manager's behalf)
Act as Convention Services contact for smaller group blocks (typically only individual call in, rooms only, no cancellation or attrition blocks to start)
Turn over signed sales contracts and distribute them through the proper channels
Run and distribute daily reports (such as Change Log & Daily Events) and weekly reports (such as 10 Day BEO Distribution, Cutoff Reports, & Resumes)
Take phone inquiries regarding potential group business and all other calls to the sales office (if the manager does not pick up their line within 3 rings, you will answer on their behalf and either assist the guest or transfer them to the manager’s voicemail)
General tasks for sales managers and the CS team including setting up amenities/amenity cards, creating and updating reservations in Opera, etc.
Answering phone calls and emails from clients (ex. answering general hotel questions, rooming list requests, etc.)
Create BEOs for in-house events (ex. ASC events like the bimonthly Koffee Klatch, or departmental OST meetings)
Manage the third party reservations inbox (basically just checking the inbox daily and making any new reservations that come through)
Coordinating with Housekeeping to get show rooms when sales managers have a site visit
Attend meetings such as BEO or staff meeting (if you have groups with resumes or events), and the weekly cutoff report call
Conduct site visits for wedding block clients who want to view guest rooms
Assist MRC with rebates, commissions, end of month reporting, or pick up reports (on a backup basis)
Build wedding room blocks if Group Coordinator is very busy
Create Delphi.FDC reports or merge documents
Make sales kits