Sales Coordinator

Kasa • Los Angeles, CA

8h • $28 - $30 • Onsite

About The Position

Kasa is hiring a Sales Coordinator to partner with and assist its sales team in achieving revenue goals and service metrics. The role manages the group turnover process, from assigning incoming leads to the appropriate sales manager through follow-up with active groups, and coordinates sales-related client and internal communication about reservations and billing.

The coordinator works closely with Area Sales Managers and the Finance Coordinator, reporting to the Director of Sales, and serves as a liaison among Sales, Reservations, GX, Billing, and Operations. The position supports group bookings from contracting through departure, maintains accurate customer-interaction records in the sales system, reviews group contracts and rate agreements, and helps improve sales processes and systems. Kasa describes this as an on-site, full-time position based at Stile in Downtown Los Angeles, although another passage refers to the role as remote.

Requirements

• Proven work experience as a Sales Coordinator, Finance Coordinator, or in a similar role.
• Ability to understand customer requirements and translate them into sales solutions.
• Strong organizational and time-management skills, with great attention to detail.
• Excellent communication and interpersonal skills in a remote work environment.
• Ability to prioritize and manage several projects simultaneously while meeting established guidelines.
• Computer literacy, experience with Google Workspace tools and products, and ability to learn new tools quickly.
• Database management experience.
• Ability to engage management decision-makers and influencers at any level.
• Motivation to attain goals and metrics.
• Ability to work independently and self-motivate.

Nice To Haves

• Experience in the hospitality industry.
• Experience working for small and large enterprise companies.
• Experience with various CRM software.

Responsibilities

• Manage incoming sales lead sources and assign leads to the appropriate sales manager.
• Follow up on new active groups and assist sales managers.
• Coordinate the group journey from contracting through departure to ensure a smooth experience.
• Manage client and internal sales-related communication regarding reservations and billing.
• Act as a liaison between Sales, Reservations, GX, Billing, and Operations.
• Listen to and interpret customer needs and respond with appropriate sales solutions.
• Maintain complete and accurate records of customer interactions and correspondence in the sales system.
• Review group contracts and rate agreements for accuracy.
• Use existing tools and processes and identify ways to improve sales processes and systems.
• Build positive relationships with customers and vendors through professional, courteous, and ethical interactions.
• Ensure appropriate communication with other departments.
• Provide accurate, timely support to help the sales team close deals and keep sales systems organized for reporting and follow-up.

Benefits

• Kasa Travel Credit, including an allowance for free stays at Kasa locations and discounts for friends and family.
• Paid time off accrual for full-time hourly employees, increasing with tenure.
• Reimbursement for a portion of the monthly cell phone bill.
• Comprehensive health insurance options, including a company-sponsored plan with fertility coverage.
• The role may also be eligible for equity, bonus, perks, and benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed