Sales Coordinator - Roofing Division

Empire Roofing•Halton Hills, ON

About The Position

Empire Roofing Corporation is seeking an experienced and detail-oriented Sales Coordinator to support the Sales Manager. This role involves handling documentation, reporting, coordination, and various administrative tasks to ensure smooth business operations. The Sales Coordinator is pivotal in supporting the sales team by managing administrative tasks, ensuring seamless coordination between sales representatives, clients, and internal departments, with the primary objective of enhancing sales process efficiency and contributing to sales targets.

Requirements

Administrative Assistant experience in a sales environment; 3+ years
Basic understanding of commercial roofing products, services, and industry terminology
Exceptional verbal and written communication skills for interacting with clients and colleagues.
Customer-centric approach with a commitment to delivering exceptional service by maintaining open communication and addressing customer concerns promptly and professionally.
Keen attention to detail is necessary to ensure accuracy in project documentation and identify potential errors or discrepancies that may impact project outcomes.
Ability to work effectively as a team and collaborate with diverse stakeholders, including sales consultants, sales managers, and clients.
Proficient with Microsoft Office Suite
Sales Force expert for lead management, pipeline tracking, and reporting

Responsibilities

Assist sales representatives in preparing client-related documents and presentations.
Maintain accurate records of sales activities, customer interactions, and project details using CRM software.
Maintain accurate records and files for all sales-related documents such as contracts, pre-qualification documents, etc.
Assist in the preparation of pre-job document submissions.
Maintain the warranty system, including issuing a warranty to the customer.
Manage scheduling and logistics for sales division meetings and customer meetings.
Maintain organized and up-to-date records of sales activities, customer interactions, and project details using CRM software or other designated tools.
Assist in the preparation of sales reports, forecasts, and presentations for internal and external stakeholders.
Manage administrative tasks related to sales operations, such as data entry, filing, and correspondence.
Assist with preparing marketing materials and customer outreach initiatives.
Ensure compliance with company policies, contracts, and industry regulations.
Track sales targets and KPIs for the team.
Generate and analyze reports on sales performance, project updates, and customer feedback.
Maintain and update the database with customer and project details.
Serve as a point of contact to new and existing clients in the absence of a sales consultant to record issues and ensure a prompt response to the customer for the designated account holder.