Sales Coordinator (NY)

Yotel•New York, NY

32d

About The Position

Sales Coordinator Position Overview: The Sales Coordinator supports the Sales team in all aspects of group and transient business, ensuring efficient coordination of client communications, internal operations, and administrative tasks. This role plays a key part in maintaining client relationships and supporting revenue growth.

Requirements

College degree in Hospitality or a related field preferred, or equivalent experience
Self-motivated, energetic and professionally passionate with excellent customer service
Liaise with vendors and suppliers
Ability to work a flexible schedule
Excellent presentation, communication, organization and computer skill
Microsoft Word, Excel, Outlook, PowerPoint, HTML and Photoshop
Experience with Opera, Delphi, or other PMS/CRM systems is preferred.
Ability to thrive and succeed in a fast-paced environment
Ability to work as a team player
Ability to maintain positive and professional demeanor while working under pressure
Solid computer skills including internet, IM, email, OPERA, SynXis CRS, Microsoft Word & Excel

Nice To Haves

College degree in Hospitality or a related field preferred, or equivalent experience
Experience with Opera, Delphi, or other PMS/CRM systems is preferred.

Responsibilities

Liaise with Sales Team in coordinating contract files.
Make / Change / Cancel reservations.
Process confirmations as needed.
Request booking links from distribution
Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting.
Ensure that group blocks, group lists, group billing, and cutoff dates are maintained.
Preblock all group needs for suites or connecting rooms.
Check Daily arrivals to ensure accurate reservations.
Process prepayments and ensure proper routing of 3rd party reservations
Verify travel agency commission invoices
Review cancellation report and charge as needed
Process and track gift certificates
Maintain positive guest relations at all times.
Able to perform job functions with attention to detail, speed, and accuracy.
Able to prioritize and organize work.
Handle mail / correspondence.
Run various reports in opera for managers
Assist with special projects as needed