Sales Coordinator -Bilingual: English/Spanish (Hybrid: Onsite and Remote) (Central Region)

US Foods • Lenexa, KS

23h • Hybrid

About The Position

This hybrid position involves approximately 90 percent remote/virtual work and 10 percent onsite at distribution center offices in the Central Region of the United States. Onsite work will be about once per month or occasionally for training. The Sales Coordinator serves as the first point of contact for assigned Territory Managers and Customers, driving results through team selling, administrative support, and timely resolution of questions, requests, and issues. This role requires detailed knowledge of US Foods products, systems, and tools. The Sales Coordinator acts as the primary liaison between Customers, Territory Managers, District Sales Managers, and Product Sales Support Administrator (PSSA), as well as Operations, Credit, and Transportation. Responsibilities include regular phone conversations with customers for orders, issue resolution, and opportunistic selling, reviewing US Foods Online orders for accuracy, and providing administrative support to Territory Managers and District Sales Managers. Issues are escalated to appropriate parties to ensure timely responses.

Requirements

• THIS ROLE IS A BILINGUAL SPANISH/ENGLISH POSITION - MUST BE FLUENT IN BOTH LANGUAGES - Reading, Writing & Speaking
• High School diploma or equivalent required
• At least three (3) years of previous customer service experience required.
• Strong verbal communication and interpersonal skills and solid problem resolution ability required.
• Candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products.
• Able to process multiple issues simultaneously, driving them to successful resolution.
• Working knowledge of Microsoft Word, Excel and Outlook required

Nice To Haves

• Bachelor’s degree preferred.
• Food service distribution experience preferred.
• Previous sales experience preferred, but not required.
• Working knowledge of CRM tools is a plus (especially if it’s Salesforce.com).

Responsibilities

• Take actions that deliver US Foods Key Results by developing relationships with key customers both internal and external.
• Contact customers for orders, add-ons, etc.
• Process orders through internal order entry systems.
• Promote Customer engagement with US Foods.com as a source for order entry as well as Value added Services
• Contact customers to highlight on-going promotions and opportunities to up-sell/cross-sell to distribute slow moving items, close-out items and special buy items.
• Team up with Territory Managers (average 10) to actively support their customers through regular, scheduled contact and drive sales performance with suggestive, persuasive selling.
• Support order guide maintenance in Edge and Customer shopping lists in US Foods.com
• Respond to customer and Territory Manager questions and requests (e.g., price information) in a timely manner, either by determining answer on your own or escalating to appropriate Market or Area resources (Operations, Category Management, Finance, Replenishment, etc.) or external vendors, as required.
• Maintain ownership of all follow up communication from escalated inquiries.
• Leverage proprietary US Foods systems and tools to quickly and accurately answer inquiries to provide insight. Systems and tools include, but is not limited to the following: US Foods On Line, Salesforce.com, Edge, PRISM, Retalix, Enterprise Product Search (EPS), Demand Communication Tool (DCT), SODS system for Special Orders, CDMR for Credit requests, Tandem – SMOI for Special Order Management, CES Quotes to support Equipment & Supply Sales
• Take personal responsibility for continued professional development.
• Attend department sales meetings, product trainings and cuttings to develop and grow product and vendor knowledge as required.
• Provide administrative support to Territory Managers and Sales Management to process credits, special orders, drop-ships, re-routing delivery days, will calls, etc.
• Respond to product receiving and pricing inquiries, ensuring accuracy and timeliness.
• Provide vacation/back-up coverage to Territory Managers and weekend coverage for all inbound Sales Coordinator calls.

Benefits

• Full US Foods Benefits - DAY 1! medical, dental, vision, 401K, life insurance, and much more!
• health insurance
• pre-tax spending accounts
• retirement benefits
• paid time off
• short-term and long-term disability
• employee stock purchase plan
• life insurance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees