Sales Coordinator -Bilingual: English/Spanish (Hybrid: Onsite and Remote) (Central Region)

US Foods•Lenexa, KS

23h•Hybrid

About The Position

The Sales Coordinator will drive results as the first point of contact for assigned Territory Managers and Customers through Team selling, administrative support, and resolving questions/requests/issues in a timely manner utilizing detailed knowledge of US Foods products, systems, and tools. This role serves as the primary liaison between Customers, Territory Managers, District Sales Managers and Product Sales Support Administrator (PSSA) as well as Operations, Credit & Transportation. Responsibilities include engaging in regular phone conversations with customers, taking orders, resolving issues, opportunistically selling, and reviewing orders placed through US Foods Online for accuracy. Administrative support to Territory Managers and District Sales Managers is also required. This is a hybrid position, approximately 90 percent remote/virtual and 10 percent onsite at distribution center offices in the Central Region. This role is a bilingual Spanish/English position, requiring fluency in both languages (reading, writing, and speaking). US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs, and a continuous improvement focus.

Requirements

THIS ROLE IS A BILINGUAL SPANISH/ENGLISH POSITION - MUST BE FLUENT IN BOTH LANGUAGES - Reading, Writing & Speaking.
High School diploma or equivalent required.
At least three (3) years of previous customer service experience required.
Strong verbal communication and interpersonal skills.
Solid problem resolution ability.
Solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products.
Able to process multiple issues simultaneously, driving them to successful resolution.
Working knowledge of Microsoft Word, Excel and Outlook required.

Nice To Haves

Bachelor’s degree preferred.
Food service distribution experience preferred.
Previous sales experience preferred.
Working knowledge of CRM tools is a plus (especially if it’s Salesforce.com).

Responsibilities

Drive results as the first point of contact for assigned Territory Managers and Customers through Team selling, administrative support, and resolving questions/requests/issues in a timely manner utilizing detailed knowledge of US Foods products, systems, and tools.
Serve as the primary liaison between Customers, Territory Managers, District Sales Managers and Product Sales Support Administrator (PSSA) as well as but not limited to Operations, Credit & Transportation.
Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling.
Review orders placed through US Foods Online to ensure accuracy / completeness, contacting customers with suitable substitutes as necessary.
Provide administrative support to Territory Managers and District Sales Managers, as needed.
Escalate issues to appropriate parties, as necessary, to ensure appropriate responses.
Take actions that deliver US Foods Key Results by developing relationships with key customers both internal and external.
Contact customers for orders, add-ons, etc.
Process orders through internal order entry systems.
Promote Customer engagement with US Foods.com as a source for order entry as well as Value added Services.
Contact customers to highlight on-going promotions and opportunities to up-sell/cross-sell to distribute slow moving items, close-out items and special buy items.
Team up with Territory Managers (average 10) to actively support their customers through regular, scheduled contact and drive sales performance with suggestive, persuasive selling.
Support order guide maintenance in Edge and Customer shopping lists in US Foods.com.
Respond to customer and Territory Manager questions and requests (e.g., price information) in a timely manner, either by determining answer on your own or escalating to appropriate Market or Area resources (Operations, Category Management, Finance, Replenishment, etc.) or external vendors, as required.
Maintain ownership of all follow up communication from escalated inquiries.
Leverage proprietary US Foods systems and tools to quickly and accurately answer inquiries to provide insight.
Take personal responsibility for continued professional development.
Attend department sales meetings, product trainings and cuttings to develop and grow product and vendor knowledge as required.
Provide administrative support to Territory Managers and Sales Management to process credits, special orders, drop-ships, re-routing delivery days, will calls, etc.
Respond to product receiving and pricing inquiries, ensuring accuracy and timeliness.
Provide vacation/back-up coverage to Territory Managers and weekend coverage for all inbound Sales Coordinator calls.