Sales Coordinator

Aston Carter•San Carlos, CA

1d•$32 - $38•Onsite

About The Position

As a Sales Coordinator, you will serve as the first point of contact for clients including designers, architects, builders, installers, and homeowners. You will welcome clients with professionalism and hospitality while ensuring a high-quality showroom experience. You will be responsible for qualifying customer needs, scheduling appointments, utilizing CRM systems, coordinating showroom visits, answering phones and emails, maintaining accurate customer records, supporting the sales team, assisting with samples and showroom upkeep, collaborating across departments, and performing opening and closing procedures. This role supports a luxury showroom environment focused on customer service excellence.

Requirements

Customer service expertise
Professionalism
Experience with CRM systems
Email and phone support skills
Luxury hospitality
High-end retail experience
Showroom experience
Interior design industry exposure
Familiarity with natural stone, tile, architectural surfaces, plumbing, or luxury home products
Familiarity with POS systems
Strong verbal and written communication skills
Strong organizational skills
Ability to multitask in a fast-paced environment
Ability to work independently and collaboratively
Polished professional presence
Luxury customer service orientation
Familiarity with CRM tools, business phone etiquette, and showroom software systems

Nice To Haves

Associate degree or equivalent experience preferred
Passion for hospitality and customer service

Responsibilities

Act as the first impression of the organization by greeting clients and qualifying their needs before connecting them with the appropriate sales representative.
Utilize CRM systems to identify existing customers, trade partners, and appointment needs.
Answer phones, handle inquiries, place callers on hold professionally, and maintain a polished client experience.
Demonstrate professionalism, active listening, strong questioning skills, and the ability to interact with designers, homeowners, contractors, and internal teams.
Perform opening and closing procedures for the showroom.
Support the sales team by assisting with samples and showroom upkeep.
Collaborate across departments to ensure a seamless client experience.