Sales Coordinator
Montage Hotels & Resorts•Newport Beach, CA
•Onsite
About The Position
The Sales Coordinator is responsible for performing daily tasks that assist the Sales Office and Group Sales Managers in alignment with the department’s long term goals and objectives. This role involves providing excellent customer service, maintaining department visibility and integrity, developing client relationships, and supporting sales initiatives. The coordinator will act as an "inside sales" contact, handle group leads in the absence of sales representatives, and assist with travel and tradeshow preparations.
Requirements
- Two years’ experience in customer service in a hotel environment.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Ability to communicate customer needs and resolve complaints independently.
- Ability to establish and master goals.
- Ability to identify and assist in the development of accounts.
- Ability to act independently with minimal or no supervision.
- Must possess basic computational ability.
- Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Delphi.
- Tasks with Delphi will require follow notes and account entries from post trade shows and telephone activity.
- Math skills, as well as budgetary analysis capabilities required.
Nice To Haves
- Bachelor’s Degree preferred.
Responsibilities
- Provide excellent customer service to clients and their guests, third party and direct bookings.
- Maintain visibility and integrity of the department throughout the resort promoting mutual cooperation in assuring clients are delivered the service as promised.
- Develop trusting and long term relationships with accounts.
- Support Sales initiatives across the Sales Office including daily client service, acting as an “inside sales” contact and liaison.
- Handle assisting with group leads in the absence of the sales representative when out of office or traveling.
- Assist in the preparation for travel and tradeshows.
Benefits
- EEO employer M/F/D/V
- Drug-free workplace
- Pre-employment substance abuse testing
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
