Sales Coordinator

Concord Hospitality Enterprises

7d•Onsite

About The Position

The Sales Coordinator will be one of the first points of contact for incoming sales calls, responding quickly, timely, and professionally to all internal partners and external customers. The role requires delivering clear and concise communication representative of Concord Hospitality via all avenues. This position demands excellent time management, self-motivation, proactive planning, organizational savvy, and a keen focus on detail. The Sales Coordinator will work diligently to complete assigned tasks, which may include managing room blocks, select reporting, client notification of key dates, group resumes, event orders, BEOs, billing details, and other administrative aspects of group and event bookings. Responsibilities extend to pre-event, main event, and post-event details, including tracking, detailing, and communicating with internal partners and external clients. The role involves gaining knowledge of the hotel’s food and beverage products, pricing, presentation, function space, audio visual, and other event-related details. The Sales Coordinator will learn and utilize digital sales systems and conceptual sales processes (e.g., Delphi, CI/TY, PMS), understand hotel sales strategies, and implement these tools to achieve individual and team goals. Participation in internal meetings, conference calls, reporting, planning, training, and other required communications is expected. The role emphasizes working collaboratively, fostering teamwork, and embodying an entrepreneurial spirit to make optimal decisions for the hotel and achieve team goals. The Sales Coordinator is encouraged to own their career development and advocate for training and job opportunities for personal and professional growth.

Requirements

Excellent time management
Self-motivation
Proactive planning
Organizational savvy
Keen focus on detail
Ability to learn and use digital sales systems and conceptual sales processes (e.g., Delphi, CI/TY, PMS, sales call process)
Understanding of hotel sales strategies (e.g., rates, fees, budgeted goals)

Nice To Haves

Knowledge of hotel’s food and beverage products, pricing, presentation
Knowledge of hotel’s function space, audio visual, and other event-related details

Responsibilities

Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers.
Deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation and proactive planning, and be organizationally savvy with a keen focus on detail.
Complete assigned tasks and responsibilities, including assisting with or managing room blocks, select reporting, client notification of key dates, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events.
Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
Gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success.
Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. rates, fees, budgeted goals, etc.).
Implement tools and resources to accomplish individual and team goals and efficiently complete job duties.
Be prepared for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Work in a unified and collaborative way that fosters team work and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Own career development and be an advocate for training and job opportunities that will allow for the honing and development of talents, skills, creativity, and personal and professional growth.