Sales Coordinator

Courtyard Banner Elk•Sugar Mountain, NC

11d•Onsite

About The Position

The Sales Coordinator is responsible to support the sales and marketing department in optimizing revenue and bookings for the hotel. Raines Co. was established in 1988 as a family-owned business and has grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Requirements

Previous hotel, hospitality, sales, event, or customer service experience preferred
Strong organizational and time-management skills
Excellent written and verbal communication skills
Professional, friendly, and outgoing personality
Ability to multitask and manage multiple events and clients at once
Comfortable working independently and as part of a team
Proficiency with Microsoft Office and basic computer systems
Experience in administrative functions, telephone, email and filing systems
Proficient in Microsoft 365 or similar computer applications
Minimum High School Diploma or Equivalent

Nice To Haves

Event planning or event coordination experience is a plus
Marriott experience is a plus, but not required
Experience with Delphi FDC, Sales Pro, brand's PMS and/or sales related applications a plus
Associate’s and/or Bachelor’s degree in business, marketing or related field preferred

Responsibilities

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain organized and accurate filing system on all accounts, including complete file on each active, prospective or buying account, and trace file for future activities.
Maintain regular attendance in compliance with service standards, as required by scheduling, which will vary according to the needs of the hotel.
Correspond with prospects and clients and answer any questions about the hotel’s venue options, rates, room types, packages or promotions.
Send proposals and/or invoices accurately, timely and professionally.
Perform research functions on competitive hotels, venues, clients, trends and prospects.
Gather and assemble sales collateral and correspond with clients.
Enter, retrieve or reconcile rooming lists, event orders or other information in customer relationship management systems.