Sales Coordinator/ Project Manager

EMPIRE OFFICE INC

1d•$75,000 - $90,000•Remote

About The Position

Empire and Co. is a leader in delivering innovative workplace solutions nationwide. With over 80 years of industry experience and more than 565 full-time employees, we partner with leading architects, designers, brokers, craftsmen, and manufacturers to create high-performing, cost-effective environments that solve business challenges and activate brands. Our continued growth reflects our commitment to operational excellence, exceptional client service, and the precise execution of complex projects. Empire and Co. is hiring for a local Sales Coordinator / Project Manager role in Albany. This role is responsible for supporting the sales team while also managing the coordination and execution of projects from initial quote through final installation and closeout. The Sales Coordinator / Project Manager plays a critical role in delivering a high level of customer service while collaborating with internal teams, vendors, and clients throughout the project lifecycle. This position ensures accurate order management, proactive communication, and the successful delivery of projects, in alignment with Empire and Co.’s commitment to Delivering Perfect.

Requirements

Minimum of 3+ years of experience in the commercial furniture or dealership industry required
High School Diploma required
Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
Strong written and verbal communication skills
Excellent organizational and time management abilities
Ability to manage multiple tasks and priorities in a fast-paced environment
Strong attention to detail and problem-solving skills
Ability to work collaboratively within a team environment while supporting multiple stakeholders
Demonstrated ability to meet deadlines while maintaining a high level of accuracy and service

Nice To Haves

Bachelor’s degree preferred
Steelcase and Hedberg experience strongly preferred

Responsibilities

Assist in the preparation of quotes and orders, ensuring accuracy in pricing and product specifications
Maintain accurate client records, order details, and project updates within internal systems
Organize floor plans, product counts, and supporting documentation for client presentations and internal reviews
Support Sales Managers with project coordination and documentation
Prepare reports, presentations, and materials for meetings
Provide responsive customer service by addressing client inquiries and coordinating follow-ups
Manage projects from order entry through installation and final closeout
Serve as a key point of contact for clients, ensuring clear communication and expectations throughout the project lifecycle
Coordinate timelines, deliverables, and internal resources to ensure projects stay on schedule
Identify and proactively resolve issues that may impact project scope, timeline, or budget
Collaborate with internal teams to ensure alignment across all project phases
Confirm receipt of purchase orders with vendors
Monitor order acknowledgments and ensure timely confirmations
Track and resolve order discrepancies or acknowledgment issues
Create and manage vendor deposit requests as needed
Maintain and distribute order status reports
Coordinate vendor communication to ensure order accuracy and on-time delivery
Create Operations requests outlining labor requirements (union/non-union, standard time, or overtime)
Prepare installation packages for Operations teams
Request and track Certificates of Insurance (COIs)
Coordinate logistics and documentation required for delivery and installation
Oversee installation readiness and support execution as needed
Maintain punch list documentation and coordinate resolution of outstanding items
Order punch list items as needed to complete project requirements
Create Laser and RA tickets (when applicable) to initiate freight claims
Support project closeout activities, including invoicing
Manage day-two orders and post-installation client requests
Maintain communication with clients to ensure satisfaction and timely issue resolution
Set up new customers and vendors within internal systems
Request and track manufacturer warranty information
Compile Product Mix Reports and additional internal reporting
Maintain accurate and organized client and project documentation