Sales Coordinator- Front Desk Agent - Sonesta ES Suites SFO Oyster point Waterfront
WS Management•South San Francisco, CA
•$23 - $25•Onsite
About The Position
We are seeking a professional, friendly, and detailed-oriented Sales Coordinator-Front Desk agent to join our Sonesta ES Suites SFO Oyster Waterfront Hotel. This role serves as a key point of contact for guests, event clients, and internal departments, supporting both front desk operations and sales coordination. The ideal candidate enjoys working with people, stays organized in a fast-paced environment, and is committed to delivering outstanding guest service.
Requirements
- High school diploma or equivalent required
- 2-4 years of hospitality experience.
- Strong communication and interpersonal skills to interact professionally with clients, guests, and internal teams.
- Ability to manage multiple projects simultaneously and maintain strong attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- A proactive, customer-focused attitude with a passion for delivering outstanding guest experiences.
Nice To Haves
- bachelor's degree or related hotel experience preferred
- Hotel, sales, marketing, administrative or front desk experience preferred
- experience with hotel sales software is a plus
- Knowledge of social media platforms and basic marketing principles is a plus
Responsibilities
- Welcome guests, manage check-ins and check-outs, assign rooms, and provide information about rooms, rates, amenities and promotions.
- Manage reservations, group bookings, guest inquires, payment records, and daily reports with accuracy and professionalism.
- Assist with sales coordination, including preparing proposals, contracts, follow-up communications, sales and catering files, and client-facing materials.
- Coordinate with hotel management, housekeeping, banquet and sales steams to support tours, meetings, events and guest needs.
- Support event planning by gathering event details, coordinating room setup, food and beverage needs, and client service expectations.
- Maintain guest, VIP, returning customer, and event client information while protecting confidentiality.
- Promote positive guest experiences, respond to concerns promptly, and encourage guest feedback through appropriate channels.
- Represent the hotel with professionalism, teamwork, integrity, and commitment to excellent customer service.
Benefits
- You'll be part of a guest-focused hospitality team that values professionalism, teamwork, innovation, honesty, integrity, and excellent service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
