Sales Coordinator (Dispatcher)

Wrench Group•Houston, TX

10d•$20 - $24

About The Position

Abacus is currently seeking a Sales Coordinator (Sales Dispatcher) to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our sales coordinators are responsible for converting incoming leads into scheduled appointments while ensuring a smooth customer experience. This role focuses on timely follow-up, lead qualification, and accurate scheduling to maximize profitability and customer satisfaction. What's In It For Me? Market Value Compensation - $20-24/hr + Bonus PTO Plan Health, Vision and Dental plans for you and your family to choose from 401K Retirement Plan with company match up to 30% Life Insurance, Short-Term and Long-Term Disability Special Program Options: FSA, EPA, Legal Services, and Identity Theft Continuous Training for your Professional Development Working in a dynamic, collaborative, and fun environment Coached and supported career growth Responsibilities What Will I Do?

Requirements

High School Diploma or GED preferred
Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
Basic computer proficiency, particularly with Microsoft applications

Nice To Haves

Experience with Service Titan is a plus

Responsibilities

Promptly contact customers to explain services, outline the estimate process, and pre-qualify leads before dispatch.
Ensure all required documentation is completed and accurately entered into the system.
Schedule and dispatch appointments with complete information, prioritizing premium calls for the appropriate technician or Comfort Advisor.
Maintain consistent follow-up with customers via phone and email, including multiple attempts when initial contact is unsuccessful.
Respond to all inquiries within one business day.
Prepare reports and assist with special projects as assigned.