Sales Consultant

MFA Oil Company • Olathe, KS

3d

About The Position

Big O Sales Consultants perform customer service and sales duties accurately and promptly in accordance with company programs, policies, and procedures. They educate customers and follow through on maintenance and repairs. The role also supports store operations, maintains facilities and equipment, and assists with training as needed. Employees may be assigned other duties beyond the primary responsibilities described. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Requirements

• Must be at least 18 years old.
• Ability to learn new concepts and use technical materials.
• Ability to consistently operate a computer and other office productivity machinery.
• Strong verbal communication skills.
• Sales abilities.
• Ability to perform basic mathematical calculations, including arithmetic, averages, percentages, and making change.
• Ability to safely operate vehicles with automatic and manual transmissions.
• Availability to work holidays, weekends, and after regular business hours as needed.
• Ability and willingness to work with hazardous materials.
• Ability to consistently work in outdoor weather conditions.
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
• Vision, hearing, speech, and ability to detect odors.
• Ability to remain stationary, standing and/or driving, for up to nine hours per shift.
• Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
• Valid driver’s license.
• Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
• Ability to meet company requirements, including successful pre-employment screenings.
• Legal authorization to work in the United States.
• All employees are expected to know and follow company and position-specific policies and procedures.

Nice To Haves

• High school diploma or GED equivalent.
• One year or more of experience in an automotive shop environment.
• Ability to work independently and in a team environment.
• Ability to work at a fast pace.
• Ability to prioritize and plan work activities efficiently.
• Ability to manage multiple tasks and projects.
• Ability to perform detail work accurately.

Responsibilities

• Monitor the customer service area and welcome waiting customers, providing fast and friendly service.
• Handle complaints courteously and efficiently according to company policy.
• Inspect vehicles and review owner’s manual maintenance requirements to prioritize and promote needed products and services to customers and management.
• Promote sales by explaining product and service benefits, implementing promotions, and using suggestive selling techniques.
• Prepare sales documentation, including warranties and service agreements, and record and register tire sales.
• Conduct accurate and efficient sales transactions and report sales, cash, or operating discrepancies to a supervisor.
• Manage ticket average and profitability and assist the store manager in meeting company expectations.
• Support store operations with opening and closing tasks, inventory, sales reporting, adjustments, merchandising, and related functions.
• Clean, maintain, and store tools and equipment properly to protect company assets.
• Check in vendors, receive merchandise, and stock shelves.
• Clean facilities and maintain the internal and external store appearance to Big O Tires standards.
• Safely operate customer vehicles with automatic and manual transmissions, moving them to and away from service areas as needed.
• Assist with training new employees as needed.
• Complete daily Today’s Class Technician training and other required training on time.

Benefits

• Competitive wages.
• Paid time off.
• Paid company holidays.
• Opportunity for eligible employees to share in company success through profit sharing and/or performance incentives.
• Medical, dental, and vision benefits.
• Employee assistance program.
• Company-paid life insurance.
• Short- and long-term disability benefits.
• 401(k) plan with company match and pre-tax and Roth options.
• Internal advancement opportunities.
• Professional development, including on-the-job training.
• Educational expense assistance for employees pursuing education aligned with their employment within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed