Sales Consultant (Ford Norman)

Cavender Auto Family•Norman, OK

2d•Onsite

About The Position

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates. The Cavender Way is more than how we do business—it's how we treat each other. We believe in respect, accountability, teamwork, and continuous growth. We invest in our people, promote from within, and provide opportunities to build rewarding, long-term careers. Confidence Ford of Norman, a Cavender Auto Family dealership, is looking for motivated Sales Consultants to join our growing team. Whether you have automotive sales experience or come from a background in retail, hospitality, real estate, insurance, telecommunications, or another customer-facing or sales-driven role, we want to hear from you. If you enjoy helping people, building relationships, working toward goals, and proactively reaching out to customers by phone, we’ll provide the training and support to help you succeed.

Requirements

Automotive experience is NOT required.
Comfortable making daily outbound and cold calls is required for success in this role
Strong communication and interpersonal skills
Customer-focused mindset with a commitment to excellent service
Self-motivated, goal-oriented, and driven to succeed
Ability to thrive in a fast-paced, performance-based environment
Professional communication skills (in person, phone, text, and email)
Willingness to actively prospect and generate business
Ability to learn and follow a structured sales process
Valid driver’s license
Ability to pass background check, motor vehicle record check, and pre-employment drug screening

Nice To Haves

Sales or customer service experience preferred

Responsibilities

Greet customers and identify their vehicle needs and preferences
Guide customers through the sales process, including selection, demonstrations, test drives, and paperwork
Present new and pre-owned vehicles in a professional and knowledgeable manner
Build strong customer relationships and deliver an outstanding experience
Make daily outbound and cold calls to current customers, previous customers, internet leads, and prospects
Actively follow up with customers via phone, text, and email to generate appointments and sales opportunities
Use CRM tools to track all customer interactions, follow-ups, and opportunities
Prospect for new business and consistently generate your own leads
Present pricing, deal structures, and available products clearly and professionally
Stay current on product knowledge, features, technology, and manufacturer programs through ongoing training
Maintain strong customer satisfaction scores
Coordinate vehicle delivery and registration
Work collaboratively with the sales team to achieve individual and dealership goals