Sales Consultant

Toll Brothers, Inc.•Vero Beach, FL

10d•Onsite

About The Position

Toll Brothers, America's Luxury Home Builder, seeks a dynamic Sales Consultant for one of our new luxury home communities in Vero Beach, Florida. This position is onsite 5 days per week. The Sales Consultant is responsible for achieving all community sales goals. This includes but is not limited to the following: generating traffic numbers, agreement of sales, customer satisfaction and serving as the main point of contact to deliver a luxury customer experience from a customer’s first visit through move-in.

Requirements

3+ years sales experience
Real Estate license is required in some states
Weekend availability is required
Maintains a full-time, 5-day work week
Focus on the customer through: Understanding of the customer needs and Toll Brothers offerings to create win-win solutions
Builds business partnerships as a trusted advisor relationship
Selling: uses sales techniques to develop leads and gain customer commitment
Collaboration: ability to work with and learn from internal partners (Online Sales and Construction) across multiple departments to serve the customer and generate sales
Negotiation: ability to effectively explore alternatives, influence and persuade the other party to achieve acceptance and commitment
Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease
Willingness to take on additional responsibilities outside the scope of your job duties

Nice To Haves

Bachelor’s degree
3+ years new home sales experience
New home construction knowledge

Responsibilities

Generate Traffic: Maintain online presence with updated information for assigned community such as Tollbrothers.com, MLS, etc. Partner with the Online Sales team to help drive internet lead conversion. Build and leverage relationships with Real Estate Agents. Conduct regular prospecting and appointment setting activities. Coordinate with the marketing team to plan traffic generating activities.
Drives Results: Proactively manage the supply of quick delivery home in the community. Complete competitive analysis on products, features, neighborhoods, and amenities. Monitor community and model home appearance to achieve White Glove Checklist standards. Demonstrate model home, community/floorplan features and homesites to customers. Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. to complete business needs and update our customer information. Prepare and present paperwork including real estate related documents to customers purchasing a new Toll Brothers home. Attend and participate in all sales meetings.
Customer Service: Provide customers an exceptional experience who visit the sales center, building relationships and learning about the customer’s story. Partner with the design studio team to meet business objectives and enhance the customer experience. Assist in facilitating mortgage process with TBI Mortgage, which can include: On the front end, ensuring buyer makes application with TBIM and receives commitment letter. On the back end, working with customer’s lender to ensure loan is on track to settle, providing documentation, creating and providing comps to lenders appraiser. Manage and facilitate the weekly communication processes with post-sale customers. Deliver Tiffany closing gift to homeowner’s new home.