Sales Consultant

La-Z-Boy•Middletown, NY

18h•Onsite

About The Position

La-Z-Boy is redefining furniture with a modern, elevated, and stylish approach. This role offers an opportunity to leverage natural charm, design sense, and competitive drive into significant income through sales in a premium showroom environment. The position involves guiding high-end clients, creating inspired spaces with furniture and décor, and earning uncapped commissions.

Requirements

High School Diploma or equivalent
Previous selling experience and ability to close a sale strongly preferred
Excellent communication, customer service skills, and organizational skills
Strong interpersonal skills to effectively communicate, build rapport, and positively influence
Demonstrated persuasion and negotiation skills
Ability to effectively manage time and conflicting priorities
Ability to work effectively and productively with others as a team
Ability to work the schedule and hours dictated by business needs
Ability to work evenings, weekends and holidays as required
Initiative to meet assigned goals, missions and objectives and motivated to achieve more
Strong attention to detail
Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint

Nice To Haves

Bachelor’s degree in Business or a related field
Luxury experience is a major plus
Passion for modern aesthetics and premium materials
Obsessed with detail, service, and delivering the wow factor

Responsibilities

Contribute to store sales goals by selling furniture, accessories, and services.
Promote the Design program and assist the Designer to achieve established Design program sales goals.
Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
Develop and utilize sales skills including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after-sale service, and continuing contact with customers.
Maximize store promotions, marketing initiatives, and grassroots programs.
Maintain strong knowledge of the features and benefits of existing and new product lines.
Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations, as well as the benefits of a professional installation service.
Execute and champion the Design process following established company guidelines.
Support design-related functions in the store.
Provide the highest level of customer service to all current and future customers.
Ensure each La-Z-Boy customer has an informative and positive experience by using good customer service skills and product knowledge, while following the company selling process.
Effectively use Podium to ensure customer satisfaction and future follow-up.
Make sound business decisions to deliver customer satisfaction and promote a team environment.
Provide support by being responsive to incoming phone calls and emails.
Assist in handling customer issues and/or complaints, providing appropriate solutions and alternatives.
Maintain a positive working relationship with all store employees.
Assist in training, coaching, and developing new peers on La-Z-Boy product knowledge and selling process/skills.
Help promote and champion a culture of sales and service.
Assist with the maintenance of the overall visual appearance of the store, including floor and showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness.
Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
Accurately complete daily On-Point system logs.
Show a sense of urgency, enthusiasm, and excitement with the store team and customers.
Maintain adequate knowledge of company standards, product knowledge, and internal processes and systems.
Consistently schedule deliveries with customers.
Responsible for opening and closing of the store.

Benefits

Training Pay: $16 per hour for 2-6 weeks (no commission)
Average Annual Earning Potential After Training: $35,000 - $55,000+ (inclusive of base, bonus, and commission)
Post-Training Pay: Base Pay: $13 / hour (varies by store location)
Commission & Bonus: Earn more with UNCAPPED commission on written sales - 3% on La-Z-Boy Design Sales and 2% on other sales, other than La-Z-Boy Design Sales.
Quarterly bonus opportunity of $1,500, based on ability to meet defined individual sales goals.
Medical, Vision, Dental and Basic Life Insurance
Available 401k retirement plan with company match of up to 6%
Paid time off includes: 9-11 paid holidays each year
Two weeks’ prorated vacation as a new hire
Personal time (non-exempt only) or state mandated sick time
Exclusive employee discounts