Sales Consultant (Hourly)

Mossy Nissan Escondido/Infiniti of Escondido•Escondido, CA

20h•Onsite

About The Position

This role involves working with new technologies and innovative products within a fast-paced Business Development Center in retail automotive. It serves as an opportunity to start a career in the industry and gain familiarity with the entire dealership experience. The Sales Consultant acts as a link between the buyer and their future vehicle, assisting customers with questions regarding the company, prospective vehicles, and their ability to purchase. This includes handling all incoming phone and internet leads, contacting clients, and scheduling daily appointments through superb product knowledge and customer handling skills. Upon arrival, the coordinator will meet and greet the client, then escort and introduce them to a representative in the sales department.

Requirements

At least one previous role based in strong customer service experience
People skills that contribute to effective communication
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Accepts constructive criticism with motivation towards improvement in job performance
Professional appearance & punctual
High school graduate or equivalent
CA driver license & clean driving record

Responsibilities

Providing excellent customer service to internal and external customers
Promote an understanding of and strong commitment to client satisfaction & the Mossy team
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
Provide customers with initial product information & direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads to make an appointment with sales department
Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily
Maintain comprehensive and up to date knowledge of products and services offered