Sales Consultant

La-Z-Boy • Plymouth, MA

12d • $45,000 - $65,000 • Onsite

About The Position

La-Z-Boy is redefining furniture with a modern, elevated, and stylish approach. This role is for a Sales Consultant at the La-Z-Boy Furniture Galleries in Plymouth, MA. The position offers a base salary plus unlimited commission, with top performers earning $45K-50K+ annually. The showroom is described as sleek and modern, more like a gallery than a store. The company provides ongoing training in luxury sales, interior trends, and design consultation, along with exclusive employee discounts. La-Z-Boy emphasizes its brand, its people as its most important asset, and innovation.

Requirements

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service skills, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to effectively and productively work with others as a team.
• Ability to work the schedule and hours dictated by business needs.
• Ability to work evenings, weekends and holidays as required.
• Initiative to meet assigned goals, missions and objectives and motivated to achieve more.
• Strong attention to detail.
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint.

Nice To Haves

• Luxury experience is a major plus.
• Bachelor’s degree in Business or a related field.

Responsibilities

• Guiding high-end clients through a premium sales experience.
• Creating inspired spaces with world-class furniture and décor.
• Curating luxury looks while earning commissions with no ceiling.
• Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy.
• Promote the Design program & assist the Designer to achieve established Design program sales goals.
• Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of the features and benefits of existing and new product lines.
• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
• Execute and champion the Design process following the established company guidelines.
• Responsible for supporting design related functions in the store.
• Provide the highest level of customer service to all current and future customers.
• Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process.
• Effectively use Podium to ensure customer satisfaction and future follow-up.
• Make sound business decisions to deliver customer satisfaction and promote team environment.
• Provide support by being responsive to incoming phone calls and emails.
• Assist in handling customer issues and/or complaints.
• Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience.
• Maintain a positive working relationship with all store employees.
• Assist to train, coach and develop new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals.
• Help promote and champion a culture of sales and service.
• Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Responsible for accurately completing daily On-Point system logs.
• Show a sense of urgency, enthusiasm and excitement with the store team and customers.
• Maintain adequate knowledge of company standards, product knowledge and internal processes and systems.
• Consistently schedule deliveries with customers.
• Responsible for opening and closing of the store.

Benefits

• Unlimited earnings – top performers take home $45K-50K+ annually.
• Ongoing training in luxury sales, interior trends, and design consultation.
• Exclusive employee discounts.
• Training Pay: $16 per hour for 2-6 weeks (no commission).
• Average Annual Earning Potential After Training: $45,000 - $65,000+ (inclusive of base, bonus, and commission).
• Base Pay: $13 / hour (varies by store location).
• Commission & Bonus: Earn more with UNCAPPED commission on written sales - 3% on La-Z-Boy Design Sales and 2% on other sales, other than La-Z-Boy Design Sales.
• Quarterly bonus opportunity of $1,500, based on your ability to meet defined individual sales goals.
• Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%.
• Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED