Design Associate

La-Z-Boy•Richmond, VA

11d•Onsite

About The Position

La-Z-Boy is redefining furniture with a modern, elevated, and stylish approach. We are seeking a Sales Consultant to join our team at the La-Z-Boy Furniture Galleries in Richmond, VA. This role offers a base salary plus unlimited commission, providing an opportunity to earn without limits. The ideal candidate will have a natural charm, an eye for design, and a competitive drive to achieve real results and income. You will guide high-end clients through a premium sales experience, create inspired spaces with world-class furniture and décor, and curate luxury looks while earning uncapped commissions. This is a chance to turn your passion for modern luxury into a high-reward career.

Requirements

High School Diploma or equivalent.
Previous selling experience and ability to close a sale strongly preferred.
Excellent communication, customer service skills, and organizational skills.
Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
Demonstrated persuasion and negotiation skills.
Ability to effectively manage time and conflicting priorities.
Ability to effectively and productively work with others as a team.
Ability to work the schedule and hours dictated by business needs.
Ability to work evenings, weekends, and holidays as required.
Initiative to meet assigned goals, missions, and objectives and motivated to achieve more.
Strong attention to detail.
Proficient in the use of Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

Nice To Haves

Bachelor’s degree in Business or a related field.
Luxury experience is a major plus.
Pass background and drug screen.

Responsibilities

Contribute to store sales goals by selling furniture, accessories, and services offered by La-Z-Boy.
Promote the Design program & assist the Designer to achieve established Design program sales goals.
Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after-sale service, and continuing contact with all previous and potential customers.
Maximize store promotions, marketing initiatives, and grassroots programs.
Maintain strong knowledge of the features and benefits of existing and new product lines.
Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations, as well as the benefits of a professional installation service.
Execute and champion the Design process following the established company guidelines.
Support design-related functions in the store.
Provide the highest level of customer service to all current and future customers.
Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process.
Effectively use Podium to ensure customer satisfaction and future follow-up.
Make sound business decisions to deliver customer satisfaction and promote a team environment.
Provide support by being responsive to incoming phone calls and emails.
Assist in handling customer issues and/or complaints, providing appropriate solutions and alternatives to achieve a satisfied experience.
Maintain a positive working relationship with all store employees.
Assist to train, coach, and develop new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals.
Help promote and champion a culture of sales and service.
Assist with the maintenance of the overall visual appearance of the store, including maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness.
Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
Accurately complete daily On-Point system logs.
Show a sense of urgency, enthusiasm, and excitement with the store team and customers.
Maintain adequate knowledge of company standards, product knowledge, and internal processes and systems.
Consistently schedule deliveries with customers.
Responsible for opening and closing of the store.