OUTLET- SALES CONSULTANT

Bassett Furniture•Fredericksburg, VA

1d•Onsite

About The Position

Responsible for selling Bassett Furniture home furnishing products, including furniture, accessories, bedding and furniture protection plan products to retail customers. The role involves maintaining sales targets, developing product knowledge, and consistently using the Bassett selling process. This includes greeting customers, discovering needs, demonstrating products, handling objections, closing sales, and following up after the sale. The Sales Consultant will also prepare and enter sales orders, adhere to customer data protection standards, use Bassett's operating systems, communicate order status, and contact customers regarding promotions and deliveries. Maintaining updated customer files, tracking customer service issues, completing training, attending meetings, and staying aware of company communications are also key responsibilities. Additionally, the role involves assisting with store appearance, inventory, and adhering to floor rules, safety, and cleaning protocols.

Requirements

Ability to learn and utilize Bassett’s operating systems and technology tools
Commitment to Bassett’s “Vision and Values” at all times
Valid Driver’s License with a maintained clear and safe driving record
Ability to discern and coordinate colors, patterns and textures
Frequently stand and walk for extended periods of time while working with customers
Occasionally push or pull up to 25 pounds
Occasionally bend or reach overhead
Work retail hours including weekends and most Holidays
Maintain an appropriate and professional appearance
Walk, stand, sit, use hands and fingers, handle or feel objects, use and/or control tools, reach with hands and arms, climb stairs, balance, stop, kneel, crouch or crawl, talk and hear, and see up close, in color, depth and distance vision, as well as the ability to adjust focus

Responsibilities

Maintaining a 90-day minimum monthly rolling average at the level specified in your individual compensation plan
Selling Bassett Furniture home furnishing products in all categories: bedroom, dining room, upholstery, home office and entertainment furniture, occasional and accent furniture, bedding, accessories, outdoor furniture and furniture protection plan products
Developing and maintaining product knowledge and awareness of Bassett’s website presentation of products and services
Using the Bassett selling process consistently, including: Greeting customers promptly – in-store or virtually, Discovering needs including all 5 business factors – product/style, timing, decision makers, shopping experience and investment range; Demonstrating product, emphasizing features and benefits; Handling objections; Confirming / closing the sale; Follow Up after the sale
Accurately preparing and entering sales orders
Adhering to standards for protecting customers’ personal information
Using Bassett’s operating systems to enter orders, track customer purchases, etc.
Communicating order status to customers
Contacting customers daily regarding store promotions, deliveries and other follow up
Maintaining updated customer files with detailed information concerning all sales and contact activities
Tracking and assisting with customer service issue resolution
Completing all required training, attending shift meetings, and maintaining awareness of company communications through the extranet (Bnet)
Assisting with maintaining store appearance
Assisting with store inventory
Adhering to the floor rules
Adhering to safety and cleaning protocols
Performing other related duties and special projects as assigned