Sales Concierge

GraceMed•Oakville, ON

3h•CA$0 - CA$70,000•Onsite

About The Position

GraceMed is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, hormonal health and medical-grade skincare in multiple locations. Our purpose is to help a growing number of patients realize their true self, whether through cosmetic surgery and dermatology. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for clients. As the Sales Concierge for our Hormonal Health clinic, you will serve as the vital connection between prospective patients and our world-class hormonal health and GLP-1 services. You will combine consultative sales expertise with exceptional patient care, ensuring our providers maintain full schedules with qualified, motivated patients while delivering an outstanding first impression of our practice. Annual base salary commensurate with experience, paid bi-weekly. Provides stable income while you build your book of business.

Requirements

2+ years of experience in sales, customer success, or patient coordination (healthcare/aesthetics preferred)
Proven track record of meeting or exceeding sales targets
Exceptional communication skills with ability to build rapport quickly
Strong organizational skills and attention to detail
Comfortable with technology and CRM systems
Ability to handle sensitive conversations with discretion and professionalism

Nice To Haves

Experience in hormonal health, women's health or GLP-1 environment preferred
Background in consultative or relationship-based sales

Responsibilities

Respond to all incoming inquiries within 15 minutes during business hours via phone, email, text, and web chat
Qualify leads through discovery conversations to understand patient goals, budget, timeline, and readiness
Nurture prospects through personalized follow-up sequences until they book or disqualify
Maintain a robust pipeline and track all interactions in our CRM system
Re-engage dormant leads through strategic outreach campaigns
Schedule qualified consultations that align with provider specialties and patient needs
Prepare patients for consultations by setting expectations, gathering medical history, and providing pre-appointment materials
Screen for contraindications, unrealistic expectations, or misalignment with practice values
Confirm appointments 48 hours and 24 hours in advance to minimize no-shows
Coordinate virtual and in-person consultation logistics
Create a warm, trustworthy experience that reflects our commitment to patient care
Educate prospective patients about procedures, recovery, and investment
Address concerns and objections with empathy and expertise
Build long-term relationships that generate referrals and repeat business
Meet or exceed monthly targets for consultations booked, show rate, and conversion quality
Maintain detailed notes on all patient interactions
Participate in weekly pipeline reviews and strategy sessions
Provide feedback on lead sources, marketing effectiveness, and patient trends