Sales Compliance Analyst

ACN COMMUNICATIONS SERVICES LLC • Charlotte, NC

15d • Onsite

About The Position

DingoBlu is seeking a principled and people-savvy Compliance Analyst to serve as the frontline guardian of our channel partner sales and marketing standards. This role sits at the intersection of compliance, partner relations, and continuous improvement — and requires someone who can hold the line on policy without losing the relationship.

Our channel partners are critical to DingoBlu’s growth, and this role exists to ensure those partnerships operate within the boundaries that protect our customers, our brand, and our regulatory standing. You will be the primary point of contact for channel partners on all compliance-related matters — answering questions, resolving issues, managing enforcement actions, and providing the guidance partners need to operate correctly and confidently. You will also serve as a key feedback loop into our sales training program, ensuring that real-world compliance gaps are translated into targeted, actionable training improvements.

The right person for this role brings banking compliance experience, strong judgment, and a genuine commitment to fairness. You understand that effective compliance is not about maximum enforcement — it is about protecting the company and its customers while enabling partners to succeed. You approach every situation with an open mind, gather the facts before drawing conclusions, and apply policy consistently and proportionately. If you are someone who can be firm when necessary and flexible when warranted, this role was built for you.

Please Note: ACN is an affiliate Talent Acquisition Partner for DingoBlu

Requirements

• 3–5 years of compliance, regulatory, or risk management experience in a banking, financial services, or fintech environment.
• Working knowledge of banking regulations relevant to sales and marketing practices, including UDAAP, CFPB guidelines, TILA/Reg Z, and fair lending principles.
• Experience managing compliance-related cases or investigations, including documentation, findings, and resolution.
• Demonstrated ability to interpret and apply policy in real-world situations — exercising sound judgment when the facts are ambiguous or the policy is silent.
• Strong written and verbal communication skills, with the ability to explain complex compliance requirements clearly and constructively to non-compliance audiences.
• A track record of building productive working relationships with external partners or business stakeholders while maintaining compliance standards.
• High integrity, personal accountability, and the ability to make and stand behind difficult decisions consistently and fairly.
• Proficiency with case management systems, CRM platforms, or compliance tracking tools.
• Strong organizational skills with the ability to manage multiple active cases, partner inquiries, and reporting obligations simultaneously.
• Bachelor’s degree in Business, Finance, Law, Political Science, or a related field required.
• CRCM, CAMS, or equivalent compliance certification preferred or actively in progress.
• Paralegal training or legal coursework is a plus but not required.

Nice To Haves

• Experience working with or overseeing channel partners, referral agents, or third-party sales networks in a regulated financial services environment.
• Experience with FieldWatch, IntegraShield, AlertMedia, PerformLine, ActiveComply or other Social Media monitoring tools.
• Familiarity with BSA/AML requirements and how they intersect with third-party partner programs.
• Experience contributing to compliance training programs, including gap analysis, content review, or knowledge assessment design.
• Exposure to state licensing requirements applicable to financial product distribution through third-party channels.
• CRCM (Certified Regulatory Compliance Manager) or other relevant compliance certification, or active pursuit of same.
• Experience at a digital bank, neobank, or innovative fintech in a compliance or partner oversight role.

Responsibilities

• Monitor and evaluate channel partner sales and marketing activities for adherence to DingoBlu’s policies, procedures, and applicable regulatory requirements.
• Conduct regular compliance reviews of partner-produced materials, campaigns, communications, and customer-facing content to ensure alignment with approved messaging and disclosures.
• Identify compliance gaps, patterns of non-adherence, or emerging risks across the channel partner network and escalate findings appropriately.
• Maintain a current understanding of DingoBlu’s full suite of sales and marketing policies, and serve as the authoritative resource for channel partners seeking guidance on their application.
• Proactively communicate policy updates, regulatory changes, and procedural revisions to channel partners in a clear, timely, and accessible manner.
• Serve as the primary compliance point of contact for channel partners — responding to questions, interpreting policy, and providing practical guidance on compliant sales and marketing practices.
• Build constructive, trust-based relationships with channel partner contacts that enable open dialogue and early identification of potential compliance issues before they escalate.
• Conduct partner compliance check-ins and consultations, helping partners understand not just the “what” of policy requirements but the “why” behind them.
• Balance accessibility and support with clear boundaries — partners should feel supported in doing things right, not enabled in doing things wrong.
• Represent DingoBlu’s compliance function as a collaborative partner in the channel ecosystem, not an adversarial one.
• Monitor social media platforms daily — including X (Twitter), Reddit, TikTok, Facebook, Instagram, LinkedIn, and relevant fintech forums — for mentions of DingoBlu, customer complaints, fraud reports, and emerging issues
• Identify and escalate compliance-sensitive social media activity — including potential UDAAP violations in marketing content, unauthorized third-party representations, and customer complaints that may indicate systemic product issues
• Monitor for fraud-related social media activity — including posts describing account takeover tactics, social engineering scripts targeting fintech customers, or organized fraud rings discussing DingoBlu
• Maintain a social media issue log — documenting flagged posts, severity assessments, escalation actions, and resolution outcomes
• Coordinate with Marketing and Customer Experience to ensure social media responses to customer complaints are timely, accurate, and UDAAP-compliant
• Prepare weekly social media monitoring summaries for the Compliance Officer and Executive Leadership Team
• Configure and manage social listening tools — setting up keyword alerts, brand mention tracking, and sentiment monitoring dashboards
• Investigate potential policy violations thoroughly and objectively — gathering evidence, interviewing relevant parties, reviewing documentation, and forming well-supported conclusions before taking action.
• Apply enforcement actions that are proportionate to the nature, severity, and pattern of violations — ranging from written guidance and corrective action plans to formal sanctions or partner agreement termination.
• Maintain rigorous documentation of all enforcement activities, including the facts, findings, actions taken, and partner responses, in a manner that is audit-ready and legally defensible.
• Exercise consistent, fair, and transparent enforcement standards across all channel partners regardless of partner size, tenure, or revenue contribution.
• Escalate significant violations, repeat offenders, or systemic compliance failures to the Chief Compliance Officer and Legal with clear documentation and recommended courses of action.
• Contribute to the ongoing development and refinement of enforcement frameworks, sanction guidelines, and corrective action procedures.
• Own the end-to-end case management process for compliance-related matters involving channel partners, including customer escalations that implicate referral partner conduct.
• Log, track, and manage all compliance cases in the designated case management system, ensuring timely resolution, accurate documentation, and appropriate follow-through.
• Investigate customer escalations involving channel partner referrals with the same objectivity and thoroughness applied to policy enforcement matters — representing DingoBlu’s interests and the customer’s experience with equal care.
• Identify patterns in case data that signal systemic partner issues, training deficiencies, or policy gaps requiring broader intervention.
• Report case volume, resolution timelines, and outcomes on a regular basis, with analysis of recurring themes and recommended preventive actions.
• Serve as a critical input source for the sales training program by systematically identifying and documenting compliance gaps, misunderstandings, and recurring violations observed through partner interactions and enforcement activity.
• Translate enforcement and case management findings into specific, actionable training recommendations — identifying not just what partners are getting wrong, but what training content, format, or emphasis changes would most effectively close the gap.
• Partner closely with the sales training team to review and advise on curriculum content, ensuring policy accuracy, practical applicability, and regulatory alignment.
• Participate in training content reviews and periodic knowledge assessments to evaluate whether partners have internalized key compliance requirements.
• Provide real-world examples (appropriately anonymized) from enforcement and case activity to enrich training scenarios and make policy requirements tangible for partners.
• Maintain and deliver regular compliance reporting on channel partner activity, including violation rates, case volumes, enforcement actions, resolution timelines, and trending risk areas.
• Build and monitor key risk indicators (KRIs) for the channel partner compliance program and surface early warning signals to leadership.
• Prepare materials for internal audits, regulatory exams, and executive reporting that clearly communicate the health and effectiveness of the channel partner compliance program.
• Contribute to an annual compliance program effectiveness review, using data from enforcement, case management, and training feedback to assess program gaps and recommend improvements.

Benefits

• A rare opportunity to build a best-in-class channel partner compliance program from the ground up, with the authority and organizational support to make it matter.
• Direct access to senior leadership and meaningful influence on how DingoBlu’s partner ecosystem is shaped and governed.
• A company culture that takes compliance seriously — not as a checkbox, but as a core value that protects our customers and enables sustainable growth.
• The chance to grow your compliance career in a fast-moving fintech environment where your work touches real people and real outcomes.
• A collaborative, intellectually honest team where fairness, rigor, and continuous improvement are genuinely valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level