Sales Cloud — Strategy & Operations Senior Director

Salesforce•Chicago, IL

3d•$191,100 - $348,600•Remote

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Sales Cloud COO team is the connective tissue of the business: a trusted partner to the GM, product leadership, and go-to-market teams who turns strategy into operational reality. This is not a support role. You will own consequential workstreams, drive commercial and product strategy, and operate at the highest levels of the organization — often on tight timelines and with high visibility. If you thrive at the intersection of strategy, product commercialization, and execution, and you're energized by fast-moving environments where no two weeks look the same, this is the role for you.

Requirements

15+ years of professional experience in management consulting, strategy, or operations roles
Proven track record leading strategic and operational initiatives in large, matrixed organizations
Strong command of both quantitative and qualitative analysis to drive decisions
Degree or equivalent relevant experience required

Nice To Haves

Experience supporting executive GTM or product strategy in a fast-moving AI or SaaS environment
Comfort operating in a "startup within a big company" context — navigating rapid portfolio changes, evolving product naming, and new GTM motions simultaneously
Strong cross-functional influencing skills without direct authority across Distribution, Pricing, Finance, Marketing, Legal, and Product
Ability to translate complex, ambiguous problems into clear, actionable plans
Exceptional executive presence and presentation skills — you make hard things look easy
Self-starter with high drive, positive energy, and resilience under pressure

Responsibilities

Own the operational cadence for the Sales Cloud product organization — GM staff meetings, PM reviews, V2MOM review cycles, and leadership off-sites
Lead Sales Cloud's V2MOM program: track measures, manage review cadences, and drive accountability across pod and product lines
Run the Sales Cloud fiscal year budget process, including planning, execution, and ongoing inspection
Own aspects of the business inspection cadence; identify patterns, surface risks early, and implement continuous improvements
Build executive-level presentations for local and global leadership reviews — BLT updates, GM business reviews, and Board/analyst-facing materials — often on tight deadlines
Coordinate Day 0 and Dreamforce readiness deliverables across product, PMM, and comms
Support quarterly business reviews with Sales, Customer Success, and executive briefings
Lead Customer Advisory Board (CAB) planning — logistics, content, and stakeholder alignment
Partner with Distribution, Pricing & Packaging, Finance, and Product Marketing to operationalize product launches and promotional frameworks (QST approvals, edition packaging, contract migrations)
Drive scaled adoption programs, working across Product, CS, and Sales on FDE playbooks and GTM readiness motions
Serve as a trusted advisor and decision-maker on complex deal escalations and approval workflows requiring business judgment and cross-functional coordination
Lead key cross-functional initiatives from strategy through execution — define the problem, bring in the right stakeholders, and drive to outcomes
Support Agentforce and AI-era product strategy integration: partner with PMM and Product on new agent launches, headless/API strategy, evolving product naming, and edition packaging as the portfolio rapidly shifts
Facilitate Strategic Initiatives Committee (SIC) operations and track progress against key bets