Sales Clerk

Loos•Pomfret, CT

12d

About The Position

The Sales Clerk is responsible for answering incoming sales calls and providing appropriate disposition of calls. Inputs quotes and orders into sales systems and relays pertinent order information to customers. Works within sales department in handling purchase orders and providing service to customers. Basic data entry activities and filing as needed. Receives requests for quotation, purchase orders, changes orders, adjustments, and cancellations from sales team. Achieves and maintains rapport with customers and works to give them the best possible service. Uses various sales platforms to retrieve customer information, stock status information, the status of purchase orders and to make changes on customer purchase orders. Supports the Sales Department team. Maintains files of active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit changes. Performs other related duties as assigned. Performs semi-routine duties including communicating with customers, sales representatives, and intercompany personnel. Work is performed under defined and uniform procedures. Responsible for maintaining good customer relations. Generally deals with representatives and customers concerning matters that require tact and resourcefulness. Contacts with other personnel including engineering, accounting, manufacturing, shipping, receiving, and tools departments.

Requirements

High school diploma or equivalent.
General office and computer skills.
Some knowledge of Microsoft Office.
Strong communication skills.
Organizational skills necessary to follow through on regular requests for information and select appropriate responses.

Responsibilities

Answering incoming sales calls and providing appropriate disposition of calls.
Inputting quotes and orders into sales systems and relaying pertinent order information to customers.
Handling purchase orders and providing service to customers.
Performing basic data entry activities and filing as needed.
Receiving requests for quotation, purchase orders, changes orders, adjustments, and cancellations from the sales team.
Maintaining rapport with customers and providing them with the best possible service.
Using various sales platforms to retrieve customer information, stock status information, and the status of purchase orders, and to make changes on customer purchase orders.
Supporting the Sales Department team.
Maintaining files of active orders and posting activity such as change notices, scheduling changes, partial shipments, and credit changes.
Performing other related duties as assigned.
Performing semi-routine duties including communicating with customers, sales representatives, and intercompany personnel.
Maintaining good customer relations.
Dealing with representatives and customers concerning matters that require tact and resourcefulness.
Contacting other personnel including engineering, accounting, manufacturing, shipping, receiving, and tools departments.