Sales CARE Coordinator | Charleston, SC

Total Comfort Service Center Inc•North Charleston, SC

2d•Onsite

About The Position

The Sales CARE Coordinator role serves as a central coordinator supporting the sales team’s ability to deliver high-level customer experience to potential customers during the client acquisition phase and throughout the client retention phase. While this role provides administrative support as time allows and site needs demand, the primary emphasis of this role is to drive the CARE program which is integral to delivering Dynamiq Solutions to our clients that help them drive business results. Success is measured by client engagement and retention. The ideal candidate has a proven record of success in supporting a sales team and driving client engagement and retention while living out the TCS Core Values of Treat People Well, Do the Right Thing and Run a Great Business.

Requirements

Associate degree in business management, Office Management or related field preferred
Minimum 3-10 years’ experience in a similar role
Experience supporting a high performing sales team with diverse personalities
Knowledge of sales process and systems (CRM and proposal software)
Experience working with team members across functions to promote collaboration and problem solving
Proficient in Calender Management
Excellent written and verbal communication
Proficient in Microsoft products (Excel, Word, Powerpoint)
Strong organization skills and attention to detail
Ability to handle multiple tasks at any given time

Responsibilities

Spearheading our Client CARE program including Dynamiq CARE
Project Sales Team Support: Gathering quotes, following up with vendors, preparing booking packages, assisting with Risk Assessments, loading data into pricing software
Customer Requests: Responding to customer questions while working closely with operations, verifying equipment lists, updating our CCR (Comprehensive Client Record)
Sales Management Support: Updating old contracts, assisting as needed to maintain the sales pipeline into CRM, and other administrative duties.
Maintenance Sales Team Support (for MSR’s after 1 year): Researching potential prospects, identifying business contacts, updating CCR
Assisting the General Manager with arranging events and other support tasks.