Sales Call Center Representative - Automotive Dealership
About The Position
Advantage Auto Group is committed to creating an exceptional work environment because we know our employees are our greatest asset. Thanks to our incredible team, we’ve earned numerous industry awards and benchmarks—and we continue to grow. We are currently seeking a Sales Business Development Representative (BDC) to join our call center team. This role focuses on assisting service customers with appointment scheduling, vehicle updates, and customer retention efforts. The ideal candidate will have strong communication skills, attention to detail, and a customer-first mindset.
Requirements
- Strong communication skills
- Attention to detail
- Customer-first mindset
Responsibilities
- Follow scripts and guidelines on all inbound and outbound calls
- Answer all incoming calls promptly and professionally
- Accurately enter and maintain customer data in the BDC CRM system
- Meet and exceed daily, weekly, and monthly performance goals
- Complete outbound calls including (but not limited to): No-show follow-ups, Appointment confirmations, Lead follow-ups, Task list completion, 125 Outbound calls
- Schedule appointments according to dealership policies, ensuring balanced distribution
- Maintain a professional demeanor and code of conduct at all times
- Perform additional duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
