Sales Call Center Representative

Renuity•Grapevine, TX

2d•Onsite

About The Position

As a Customer Appointment Specialist, you are responsible for engaging with potential customers over the phone, understanding their needs, and effectively communicating the benefits of our products and services to generate sales opportunities. This role serves as a key liaison between the company and its current and potential customers by managing inbound and outbound calls and meeting established team KPIs.

Requirements

1+ year of experience in a business development or sales development role preferred
Excellent problem‑solving skills and strong attention to detail
Proficient computer skills, including experience with Microsoft Office
Strong organizational and time‑management abilities
Ability to multitask, prioritize, and manage workload effectively
Ability to work independently and collaboratively as part of a team
Excellent verbal communication and active listening skills
Goal‑oriented and self‑motivated with a desire to meet or exceed targets
Open to feedback with a mindset of continuous improvement and growth
Must be able to sit and work at a computer for extended periods

Nice To Haves

Individuals who enjoy talking to people and building rapport quickly
Driven performers motivated by goals and bonus opportunities
Problem‑solvers who can think on their feet
Team players who contribute to a positive workplace culture
Individuals interested in growing into sales or leadership roles

Responsibilities

Manage inbound and outbound calls in a timely and professional manner
Make outbound calls to potential customers using provided leads or call lists during periods of slower dialer volume
Engage prospects in a friendly and professional way to understand their needs and assess interest in our products or services
Present product and service information and schedule appointments for the Sales team
Address questions or concerns from potential customers
Maintain accurate and detailed records of customer interactions in the CRM system
Follow approved scripts and call guidelines
Identify customer needs, clarify information, and provide appropriate solutions
Contribute to a positive, team‑oriented environment
Assist with additional duties as needed