Sales BDC Representative
About The Position
As a Business Development Center (BDC) Representative, you are the first point of contact between our dealership and potential customers. You play a critical role in creating exceptional sales opportunities by engaging internet leads, inbound callers, and our existing customer base. Through prompt communication, professionalism, and consistent follow-up, you help customers take the next step in their vehicle-buying journey. This role requires confidence on the phone, strong written communication skills, and the ability to stay focused and productive regardless of daily lead volume.
Requirements
- Previous experience in a BDC, customer service, or sales-support role preferred
- Strong phone presence with excellent written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Strong organizational skills and attention to detail
- Basic computer skills and the ability to learn new software systems quickly
Nice To Haves
- Positive, upbeat, and customer-focused attitude
- Self-motivated with a strong sense of accountability
- Comfortable initiating conversations and building rapport with customers
- Team-oriented with strong collaboration skills
- Commitment to continuous improvement and personal growth
Responsibilities
- Respond promptly and professionally to internet leads from manufacturer and third-party websites
- Answer inbound sales calls and assist customers interested in purchasing a vehicle
- Proactively contact existing customers daily via phone, text, and email
- Maintain clear, friendly, and effective communication across all channels
- Stay organized, efficient, and self-motivated on both high-volume and low-volume days
- Create a positive dealership experience that encourages customers to visit the showroom
- Accurately document customer interactions and follow-up activities in the CRM
- Collaborate with the sales team to support appointment setting and dealership goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
