Sales BDC Agent Hare Chevrolet

Asbury Automotive Group•Noblesville, IN

3d•Onsite

About The Position

Hare Chevrolet is seeking a passionate, energetic, and people-focused Sales BDC Agent to join their team. This role offers the opportunity to make a positive impact on the business and the lives of team members and customers by redefining the car-buying experience. The Sales BDC Agent will manage large amounts of inbound/outbound calls and emails, identify customer needs, provide information on vehicle inventory, research issues, and offer solutions. Rockstar agents exhibit effective communication and a positive, can-do attitude.

Requirements

Previous dealership experience preferred.
Effective communication and a positive can-do attitude.
Advanced computer & phone skills.
Minimum typing speed of 35-40 words per minute.
Experience using customer tracking systems to track calls to customers preferred.
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred.
Appointment setting experience a plus.
Great communication skills.
Able to multi-task in a fast-paced environment.
Various language proficiency is always a plus.
Team player.
Self-starter, manages time and conditions.
Good interpersonal skills and ability to work successfully in a team environment.
Must be a minimum of eighteen years of age.
Must be able to pass pre-employment screens (background and drug test).
Maintain valid Driver's License and MVR within company policy requirements.

Nice To Haves

Previous dealership experience preferred.
Experience using customer tracking systems to track calls to customers preferred.
Appointment setting experience a plus.
Various language proficiency is always a plus.

Responsibilities

Manage large amounts of inbound/outbound calls and emails in a timely manner.
Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives.
Maintain product knowledge certification and articulate thorough knowledge and understanding of products.
Meet all daily and monthly performance goals, including phone up percentages, appointments set percentages, show and sold percentages.
Make a high volume of calls per day.
Contact and communicate with customers to identify automotive needs.
Follow all dealership processes and procedures, with high frequency of contact with customers.
Thoroughly document all contacts within the customer management system.
Complete internet lead management work plans on a daily basis.
Dedicate at least 3 hours of uninterrupted time each day to follow up on prospects.
Answer all calls in a prompt, professional, and courteous manner.
Use scripts to collect all pertinent customer information and document in the system accordingly.
Enter all appointments into the dealership customer management system.
Adhere to Asbury phone scripts.
Role play in front of team members during training.
Create and maintain customer relationships.
Make 50+ outbound calls per day and 50+ emails each day.
Arrive on time and be prompt to all shifts.
Clock in and out for shifts and all breaks.
Conduct themselves professionally at all times and work well under pressure.

Benefits

Weekly pay
Paid holidays & paid time off
Paid training
Stock equity grant awards (select management and front-line team members eligible!)
Medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 8 weeks paid pregnancy leave (disability leave)
Up to 1 week paid parental leave
Health savings
Flex spending accounts (tax free)
Short-term and long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Holiday Savings Program with match
Paid Volunteer Hours
Digital career path tool to assist with career development
Continuous training through Asbury University
Employee assistance program
Employee discounts on vehicle purchases, parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives
Aggressive Employee referral program with bonus opportunities