Sales Associate - Optical Specialist

National Vision • Littleton, CO

1d • Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key moments, from pre-exam support to eyewear readiness, fitting, and pickup. It blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

The Optical Specialist provides personalized service, guides customers through eyewear selection and fitting, supports patient flow and pre-exam screenings, performs eyewear adjustments and quality checks, prepares orders for pickup, and maintains organized retail and finishing areas. The role also models Eyeglass World service and brand standards and partners with the store team to deliver a seamless customer experience.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in optical, retail, sales, or customer service.
• Strong multitasking, time management, and organizational skills.
• Clear communication skills and the ability to educate customers effectively.
• Ability to prioritize customer satisfaction in every interaction.
• Ability to support the store team in shared goals.

Nice To Haves

• Bilingual abilities.

Responsibilities

• Deliver warm, confident, and personalized service throughout each customer's visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Help customers feel confident in their eyewear and overall experience.
• Assist with patient flow and pre-exam screenings to support Optometrists.
• Help ensure smooth transitions between the exam, finishing, and pickup stages.
• Perform final eyewear adjustments, inspections, and quality checks.
• Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and provide a polished, brand-aligned handoff.
• Support order entry, tracking, and timely completion.
• Maintain clean, organized, and efficient finishing and retail areas.
• Identify and proactively resolve quality or service issues.
• Model Eyeglass World service standards, tone, and behaviors.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent, elevated customer experience.

Benefits

• Health and dental insurance.
• 401(k) retirement savings.
• Flexible spending account.
• Generous paid time off and company holidays.
• Parental leave.
• Employee eyewear discount.
• Competitive pay and bonus opportunities.
• Training programs.
• Educational courses for personal and professional development.
• Opportunities for internal promotion and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED