PT Sales Associate: Collars & Co

Leap•New York City, NY

7d•Onsite

About The Position

Collars & Co. is seeking dynamic Part-Time Sales Associates for their NYC boutique, opening in April 2026. The role focuses on delivering outstanding in-store experiences, driving customer satisfaction, and fostering brand loyalty. Responsibilities include supporting sales initiatives, enhancing customer engagement, maintaining store standards, and potentially opening/closing the store with keyholder duties. As part of the Leap platform, associates may support other brands with new store openings and activations. Familiarity with retail technologies like Shopify, Endear, Slack, and Google Workspace is advantageous.

Requirements

Must be at least 18 years old.
Background in retail, luxury retail, or high-touch client-facing roles.
Demonstrated expertise in premium customer service, brand representation, and building relationships with discerning clients.
Flexible and adaptable availability, including days, nights, weekends, and holidays.
Ability to maintain an active presence on the sales floor, standing, walking, using ladders, and lifting up to 50 pounds.
Customer-Centric & Hospitality-Driven: seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.
Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.
Drive sales performance by focusing on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients.
Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty.
Demonstrate efficiency and reliability in completing tasks accurately and on time.

Nice To Haves

Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace.

Responsibilities

Deliver outstanding in-store experiences.
Drive customer satisfaction.
Foster meaningful brand connections.
Create positive, lasting customer interactions.
Build brand loyalty.
Support sales initiatives.
Enhance team and customer engagement.
Maintain visual and operational standards.
Contribute to the overall success of the store.
Perform opening and closing responsibilities.
Potentially serve as a keyholder.
Support other brands in the Leap portfolio through new store openings, activations, and coverage needs.