Sales Associate

Pet Station•Tahoe City, CA

About The Position

Part-time Sales Associates provide friendly, knowledgeable, and proactive customer service, engage customers, make suitable product recommendations, and help create a positive, welcoming store environment. The role also includes processing sales and returns, fulfilling online and phone orders, caring for small animals and reptiles, receiving and tracking inventory, learning product information, and maintaining store cleanliness and presentation. Associates must complete an eight-week training course and participate in ongoing brand ambassador training. They are expected to communicate product knowledge effectively, follow animal-care and sanitation protocols, comply with loss-prevention and safety procedures, and work accurately and efficiently in a fast-paced environment. This position requires regular lifting, pushing, and pulling of up to 50 pounds, along with standing, walking, stooping, kneeling, twisting, bending, and reaching.

Requirements

Customer service and communication skills.
Cash handling and register skills.
Attention to detail.
Reliability and punctuality.
Willingness to learn.
Ability to lift, push, and pull up to 50 pounds on a regular basis.
Ability to stand, walk, stoop or squat, kneel, twist, bend, and reach on a regular basis.
Ability to meet attendance, punctuality, and performance expectations.
Ability to follow company policies and procedures and work accurately in a fast-paced environment.

Responsibilities

Engage customers on the sales floor, answer questions, and recommend products tailored to customer needs.
Process transactions accurately using the POS system, including returns, exchanges, and different payment methods.
Provide attentive customer service, resolve issues professionally, and build customer rapport.
Pick, pack, and prepare online and phone orders for shipment or customer pickup.
Feed, water, and clean habitats for feeder insects and small animals, including mice, rats, and guinea pigs.
Care for reptiles by maintaining appropriate temperature and humidity, providing food and fresh water, and cleaning enclosures.
Monitor animals for signs of illness or distress, report concerns to management, and follow established protocols.
Handle animals gently and respectfully to support their well-being and minimize stress.
Maintain sanitary animal-care areas to help prevent disease and protect animal health.
Verify incoming shipments against packing slips, scan and record receipts, and stock shelves.
Use inventory software to track stock, identify low-stock items, and generate reports.
Participate in physical inventory counts and identify potential discrepancies.
Follow loss-prevention procedures, secure high-value items, monitor inventory, and report suspicious activity.
Complete the eight-week training course and demonstrate knowledge of product features, benefits, and applications.
Participate in brand ambassador training and stay current on products and industry trends.
Research products using manuals, online databases, and industry publications.
Communicate product information clearly and confidently to customers.
Keep the sales floor, break room, restrooms, and office areas clean and tidy.
Front, face, and organize products and create visual displays according to company guidelines.
Maintain accurate, current signage and promotional displays.
Communicate respectfully and professionally with coworkers, leadership, vendors, and customers; contribute to a collaborative team environment.
Listen, take direction, follow through on responsibilities, and meet attendance, punctuality, and performance expectations.
Follow company safety policies and procedures, adapt to changing priorities, take initiative, seek improvement, and complete tasks accurately and efficiently.