ACE SALES ASSOCIATE

HOUCHENS FOOD GROUP INC•Cadiz, KY

2h•Onsite

About The Position

The Sales Associate position at Houchens Ace Hardware is primarily responsible for ensuring customers have an amazing experience every time. This role involves engaging with customers to understand their needs, projecting future requirements, and providing excellent customer service. Associates are expected to maintain their assigned departments, ensuring they are clean, organized, and fully stocked. They must also execute daily operational goals with a sense of urgency and attention to detail, cooperating effectively within the retail team. Key responsibilities include managing merchandise, handling special orders, preventing shoplifting through excellent service, and promoting store programs like Ace Rewards. The role requires active participation in store communication and initiatives, assisting with customer complaints, and adhering to the 'Five Foot Rule' for customer interaction. Associates are also responsible for maintaining awareness of promotions, wearing communication devices, and assisting with training peers. Other tasks may be assigned by supervision.

Requirements

Able to communicate professionally with customers and team members.
Skilled at providing prompt, friendly and attentive customer service.
Strong organizational skills with a passion for details.
Willing to learn all areas of the store and help train others.
Proven track record of being a team player.
A continuous pattern of regular and prompt attendance is required.
Availability must be flexible including evenings, weekends and holidays.
Must be able to work weekends.

Nice To Haves

Knowledge and experience of various departments is strongly desired.
Bilingual (Spanish) verbal and written communication skills strongly preferred.

Responsibilities

Help unload incoming trucks and put away merchandise.
Maintain assigned department: Keep clean, organized and fully stocked.
Execute daily operational goals and priorities assigned by store management with a sense of urgency and attention to detail.
Cooperate with others and work well as part of a retail team, including participating in daily huddle meetings and sharing ideas for improvement.
Remove promotional bin tags from displays and price tags as required following sales events, flyers, etc.
Restock merchandise displays as needed, watch end caps and side wings.
Handle special orders for all non-stock items, ensuring no customer is told 'no' without checking with management.
Watch for shoplifters and take action in line with company policy.
Provide the best possible experience for every customer by being helpful, knowledgeable, and friendly.
Stand in a main aisle when not with a customer or cleaning to observe customers.
Walk up and down main aisles to ensure customers are being assisted in all departments.
Avoid personal conversations with co-workers on the floor.
Serve customers in assigned departments or storewide, providing advice or information.
Greet customers as soon as they are encountered.
Demonstrate the S.A.L.E.S. process.
Actively participate in store communication and initiatives.
Assist customers with simple complaints/concerns; involve a manager with problems as needed.
Use the Five Foot Rule – greet and/or acknowledge all customers within five feet.
Be polite and attentive to customers, making eye contact and smiling.
Promote the Ace Rewards program, describe Ace Helpful Promise(s), and use the Magic Question.
Maintain awareness of all promotions and advertisements.
Always wear your radio and headset for effective communication.
Respond to Customer Coordinator questions as needed.
Assist customers with large or heavy items as needed.
Offer customers a red basket for their shopping use.
Assist in the training and development of peers.
Perform other assigned tasks as directed by supervision.