Sales Associate

Pet Station•Tahoe City, CA

5d•Onsite

About The Position

Associates deliver friendly, knowledgeable, and proactive customer service. Associates engage customers, ask questions, and make appropriate product recommendations. Associates create a positive, welcoming store environment.

Requirements

Customer Service & Communication Skills
Cash Handling & Register Skills
Attention to Detail
Reliability and Punctuality
Willingness to Learn
All duties as assigned
Lifting, pushing, pulling, up to 50lbs on a regular basis
Standing/walking, stooping (squatting), kneeling, twisting, bending, and reaching on a regular basis
Demonstrates respectful and professional communication with team members, leadership, vendors, and customers
Models a positive attitude and contributes to a collaborative team environment
Actively listens, takes direction, and follows through on responsibilities
Demonstrates accountability by meeting attendance, punctuality, and performance expectations
Maintains a strong focus on safety, following all company policies and procedures
Works with a sense of urgency while maintaining accuracy and attention to detail
Adapts to changing priorities and business needs in a fast-paced environment
Takes initiative, asks questions, and seeks continuous improvement
Execute tasks with minimal errors in a timely and efficient manner.
Attendance is consistent and meets or exceeds company standards.

Nice To Haves

8-week training course completion
Proficiency in product features, benefits, and applications
Participation in brand ambassador training seminars
Up-to-date knowledge on new products and industry trends
Individual product research skills
Ability to utilize product manuals, online databases, and industry publications
Confident and informative communication of product knowledge

Responsibilities

Proactively engage customers on the sales floor, helping, answering questions, and providing product recommendations tailored to their needs.
Efficiently and accurately process customer transactions using the POS system, including handling returns, exchanges, and various payment methods.
Cultivate positive customer experience by providing friendly, attentive service, resolving issues promptly and professionally, and building rapport to encourage repeat business.
Accurately and efficiently fulfill online and phone orders, including picking, packing, and preparing items for shipment or customer pickup.
Provide daily care for feeder insects (crickets, worms) and small animals (mice, rats, guinea pigs), including feeding, watering, and cleaning cages/habitats.
Provide appropriate care for reptiles, including maintaining proper temperature and humidity levels, providing fresh water and food, and cleaning enclosures.
Observe animals for signs of illness or distress, reporting any concerns to management and following established protocols.
Handle animals gently and with respect, ensuring their well-being and minimizing stress.
Maintain a clean and sanitary environment to prevent the spread of disease and ensure the health of the animals.
Verify incoming deliveries against packing slips, accurately scan and record inventory receipts, and promptly stock shelves.
Utilize inventory management software to track stock levels, identify low-stock items, and generate reports.
Participate in regular physical inventory counts to ensure accurate record-keeping and identify potential discrepancies.
Adhere to loss prevention procedures to minimize shrinkage, including monitoring inventory levels, securing high-value items, and reporting suspicious activity.
Successfully complete the 8-week training course, demonstrating proficiency in product features, benefits, and applications.
Actively participate in brand ambassador training seminars and stay up to date on new products and industry trends.
Conduct individual product research to deepen knowledge and expertise, utilize resources like product manuals, online databases, and industry publications.
Clearly and effectively communicate product knowledge to customers, addressing their questions and concerns in a confident and informative manner.
Ensure the cleanliness and tidiness of the sales floor, break room, restrooms, and office areas, adhering to company standards.
Properly front, face, and organize products according to company guidelines, creating visually appealing displays that maximize sales.
Implement visual merchandising techniques to enhance the store's aesthetic appeal and create an inviting atmosphere for customers.
Maintain accurate and up-to-date signage and promotional displays.