Full Time - Sales Associate - ProServices - Opening

Lowe's Home Centers•Hibbing, MN

11d

About The Position

The Sales Associate (Customer Service Associate) welcomes customers to Lowe’s and helps them find suitable products and services for home improvement needs. Associates listen to customers, answer questions, assist with product selection and handling, organize and replenish merchandise, process orders and deliveries, and help customers through shopping or checkout. Depending on hiring needs and skillsets, associates may work in Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Department tasks may include preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. The role may involve occasional merchandise loading and cross-functional training in other store areas. Regular travel is not required, although occasional travel to meetings, training, or neighboring stores may be needed. Work may take place indoors and outdoors in varying weather and climate conditions, with possible exposure to noise and moving or shaking equipment. Associates must follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts when needed.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to minimally lift 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Follow lifting guidelines that limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran background; Lowe’s encourages military and veteran talent to apply.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate, select, and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately and on time.
Cross-functionally train in other store areas to support customer service.
Prepare department merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.

Benefits

Health insurance
Dental insurance
Vision insurance
Life and disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
401(k) retirement account with company match
Employee Assistance Program with concierge, work/life services, and no-cost counseling
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and parental leave
Adoption assistance
Lowe’s Associate Discount and broad discount platform
Optional Employee Stock Purchase Plan
Potential annual bonuses, deferred compensation plan, and grant awards, based on eligibility
Learning and development opportunities
Flexible schedules
Track to the Trades program