Sales Associate

Orangetheory•Edmond, OK

About The Position

The Sales Associate supports front-line studio operations and delivers an exceptional member experience at AFG HoldCo studios. Serving as a key point of contact for prospective and current members, the role shares the brand story, drives membership sales, and builds relationships that support retention. The Sales Associate partners with the studio team to achieve sales goals, maintain a welcoming, high-energy environment, and provide a seamless studio experience. The position reports directly to the Studio Manager and does not manage a team. This part-time role is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It involves frequent interaction with members, guests, and teammates, as well as administrative work using a computer, phones, and standard office equipment. The environment may have moderate to loud noise from music and group fitness classes. Occasional offsite events or community activities may be required. Flexible scheduling may include weekends and holidays. No travel is anticipated unless needed for training or other company needs. Compensation is $13.00–$17.00 per hour. A high school diploma or equivalent is required. Prior experience in customer service, sales, hospitality, or a related field is preferred (0–1 year).

Requirements

High school diploma or equivalent.
Commitment to exceptional customer service and AFG HoldCo core values.
Strong communication, collaboration, and people skills.
Professionalism and a positive service attitude.
Proactive, reliable, and consistent approach to work.
Ability to problem-solve and work under pressure, including handling unexpected challenges calmly and professionally.
Strong organizational, attention-to-detail, and time-management skills.
Strong listening and critical-thinking skills.
Results-oriented and self-motivated.
Ability to build relationships and provide exceptional service.
Ability to communicate effectively in a potentially loud environment.
Ability to meet the role’s physical demands, including frequent standing and walking, and occasional handling of items up to approximately 25–30 pounds.
Ability to use Microsoft Office Suite and graphic design tools such as Canva.

Nice To Haves

Prior experience in customer service, sales, hospitality, or a related field (0–1 year).
Experience with Microsoft Office Suite and graphic design tools such as Canva.

Responsibilities

Deliver a welcoming, inclusive, high-energy experience for members, prospective members, and guests in accordance with brand standards.
Complete and maintain member documentation and records using company systems and tools.
Participate in scheduled team meetings, trainings, and development opportunities.
Conduct studio tours, explain membership options, and answer questions about programs and services.
Partner with studio team members to provide a seamless experience for prospective and current members.
Pursue individual and team sales goals through outreach, follow-ups, and lead-generation activities.
Build relationships in the local community to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, and well-presented studio environment.
Communicate with members and prospects in person, by phone, email, and text.
Process cash and credit card sales transactions accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
Demonstrate commitment to exceptional customer service and AFG HoldCo core values.
Perform occasional offsite training or company-related activities if needed.