Sales Associate

MWP Supply dba Cardinal Home Center•Staunton, VA

5d•Onsite

About The Position

Cardinal Home Center is seeking a qualified Sales Associate to join their Staunton sales team. This role is responsible for providing high-level customer service to sell products and promote the Cardinal brand. The Sales Associate will process transactions at the sales counter for in-store and phone-in customers using the Spruce POS system, answer customer questions, and assist with purchases.

Requirements

Must be safety conscious and this must be shown on the job.
Must be able to work without close supervision.
Must have product knowledge.
Must work closely with the yard on customer orders and feedback.
Excellent verbal communication skills required.
Excellent active listening skills required.
Must be willing to work flexible hours including Saturdays as needed.
High school diploma or equivalent.
Drug free workplace

Responsibilities

Sell products and services utilizing appropriate knowledge, techniques and expertise.
Assist in-store customers by answering their questions and processing their payments.
Assist phone-in customers by answering their questions and processing their payments.
Provide quotes to customers for materials and/or services and follow up as necessary to complete transactions.
Assist web (on-line) customers by contacting them in a timely manner and answering their questions, placing orders and processing payment.
Assist e-commerce customers by contacting them according to established SOP and providing Sales support.
Assist customers by escorting them to the appropriate products within the store.
Place custom orders for windows, doors, and other materials as directed by store manager or assistant manager.
Follow Special Order SOP in order to process appropriately.
Track customer orders to ensure products are picked up according to established timeline.
Process returns and refunds per company policy.
Utilize suggestive selling techniques to achieve appropriate customer satisfaction and business improvement.
Communicate with Yard, Sales Floor, Paint, and Corporate personnel as necessary in order to maintain positive customer experience and relations.
Utilize the Spruce system to view inventory and process transactions.
Maintain customer contact for open orders until the order is processed or closed.
Follow all other SOPs and guidelines pertaining to discounts and other related job functions, as directed by the Store Manager or Assistant Manager.
Attend supplier learning courses, plant tours and sales meetings on occasion to increase product knowledge.