About The Position

The Sales Associate provides quality customer service and drives product sales. The associate is knowledgeable about products across store departments, follows the standards in the visual manual, and promotes sales and promotions. As an ambassador for the organization and brand, the associate creates a distinctive customer experience to acquire and retain customers. The role focuses on outstanding customer service and merchandise promotion. This position has no supervisory responsibilities and reports to the Store Manager.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks precisely.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including welcoming customers and assisting multiple customers during peak periods.
  • Promote and sell the organization's services and merchandise.
  • Set goals to improve selling skills and track sales.
  • Follow company policies, procedures, and standards in applicable manuals and communications.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products, using guidance in the product knowledge manual.
  • Meet or exceed sales targets and goals.
  • Communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend staff meetings and store technology clinics.
  • Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to management or appropriate officials.
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