Sales Associate - Franklin Cool Springs

FGG Spas•Columbia, AL

1d•Onsite

About The Position

Hand & Stone Franklin Cool Springs is seeking sales professionals to join their team. The ideal candidate is a responsible, driven individual with excellent communication skills, a positive attitude, and a winning personality. Candidates should have a demonstrated history of providing exceptional customer service in prior roles. The goal is to make each visit the best hour of the month for guests and members. Sales Associates play a crucial part in achieving this goal by forging genuine connections with clients, co-workers, and communities, ensuring each service is memorable and exceptional. The role involves meeting membership sales goals, achieving performance-based goals set by spa leadership and the company, maintaining detailed knowledge of the service menu, educating clients on services and enhancements, providing excellent customer experience through phone calls, appointments, greetings, and membership sales/management, promoting sales, promotions, and events, upholding spa cleanliness standards, and performing other duties as assigned. The compensation package includes a base hourly rate plus an uncapped commission structure on membership sales. Top performers typically earn an additional $2 - $4 per hour in commission on top of their base rate. FGG Spa, LLC is a growth-focused franchisee of Hand and Stone Massage and Facial Spa, operating over 60 locations across 8 states, with a core culture of putting people first. The company offers a supportive and nurturing work environment, regular sales coaching and training, and opportunities for growth into spa leadership. The SA role has varied schedules including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.

Requirements

Responsible, driven individual with excellent communication skills
Positive attitude and winning personality
Demonstrated history of providing exceptional customer service in prior roles
Flexible availability is preferred

Responsibilities

Meet membership sales goals
Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include, but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
Maintain a detailed knowledge of our service menu and work to educate clients on the benefits of specific services and enhancements
Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
Passionately promote sales, promotions, and events
Uphold spa cleanliness standards
Perform various other duties as assigned