Sales Associate

Express • Fort Wayne, IN

1d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Associate joins the Express team and helps provide retail customers with a great in-store shopping experience while performing additional store tasks such as stocking, cleaning, and folding merchandise.

The role maintains clean, organized, safe, and inviting sales and back-of-house areas; follows company policies and procedures; and assists with product-launch changes according to company standard operating procedures. Associates deliver the customer experience, process transactions quickly and accurately, resolve or escalate customer service issues, communicate issues and resolutions to Store Management, and promote credit and loyalty programs. Other essential functions may be assigned by a supervisor.

The position is at the Glenbrook Square store. The posting describes availability for nights, weekends, and non-business hours, and lists physical requirements without specifying them. Compensation depends on factors including work location, education, relevant skills, and experience.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience; minimum 6 months.
• Proficiency using technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues as they arise, determine whether to resolve or escalate them, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty member programs by explaining their benefits and encouraging customer participation.
• Perform additional tasks such as stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Express merchandise discount.
• Paid Time Off for full-time associates.
• Parental leave for new moms and dads.
• Part-time associates may receive paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may be eligible for individual insurance coverage options, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED