Sales Associate

Orangetheory•Cedar Park, TX

About The Position

The Sales Associate supports front-line studio operations and delivers an exceptional member experience at AFG HoldCo studios. Serving as a key point of contact for prospective and current members, the role shares the brand story, drives membership sales, and builds relationships that support retention. The Sales Associate works with the studio team to achieve sales goals, maintain a welcoming, high-energy environment, and provide a seamless studio experience. The position reports directly to the Studio Manager and does not manage a team. The role is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It involves frequent interaction with members, guests, and colleagues in a dynamic environment that may have moderate to loud noise from music and group fitness classes. Duties also include computer and phone-based administrative work, and occasional participation in offsite events or community activities may be required. The position is part-time, with a flexible schedule as needed, including weekends and holidays. Travel is not anticipated unless needed for training or other company needs.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively, including in potentially loud environments.
Ability to work a flexible schedule as needed, including weekends and holidays.
Ability to stand, walk, and move throughout the studio frequently; interact regularly with members and team members; and perform occasional lifting, carrying, pushing, or pulling of items up to approximately 25–30 pounds, bending, reaching, and light cleaning.
Professionalism, a positive service attitude, integrity, reliability, and a proactive approach.
Strong communication, collaboration, organization, attention to detail, and time-management skills.
Ability to build relationships and provide exceptional customer service.
Ability to problem solve and manage unexpected challenges calmly and professionally, including working under pressure.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.

Nice To Haves

Prior experience in customer service, sales, hospitality, or a related field is preferred; the posting lists 0–1 year.

Responsibilities

Deliver a welcoming, inclusive, high-energy experience for members, prospective members, and guests in keeping with brand standards.
Complete and maintain member documentation and records using company systems and tools.
Participate in scheduled team meetings, trainings, and development opportunities.
Conduct studio tours, explain membership options, and answer questions about programs and services.
Partner with studio team members to provide a positive and seamless experience for prospective and current members.
Achieve individual and team sales goals through outreach, follow-ups, and lead generation activities.
Build relationships in the local community to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, and well-presented studio environment.
Communicate with members and prospects in person, by phone, email, and text.
Process sales transactions, including cash and credit card payments, accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
Uphold exceptional customer service and AFG HoldCo's core values.