Sales Associate

Knitwell Group•Bowling Green, KY

2d•Onsite

About The Position

The Sales Associate provides exceptional, meaningful customer service that promotes Talbots products and builds brand relationships. The role uses selling competence, styling expertise, and product knowledge to help customers create outfits and find items suited to their needs. The associate supports store business and the management team, contributes to sales and service goals, and completes assigned customer-service and operational projects. This is a regular part-time position with open availability of 15 to 20 hours per week, including flexibility to work evenings, weekends, and holidays based on business needs.

Requirements

Demonstrated selling competence, styling expertise, and a love of fashion.
Ability to create, build, and cultivate relationships.
Ambition and passion for achieving individual and team goals, with the ability to thrive in a team environment.
Excellent verbal communication skills and a high level of integrity.
Technological competency navigating a computer, iPad, or handheld system.
Strong organizational skills and ability to multitask in a fast-paced, changing environment.
Ability to work cooperatively in a diverse work environment.
Ability to climb ladders, move around regularly, and stand for extended periods.
Ability to bend, reach, stretch for product, and lift, carry, and move at least 40 lbs.
Open availability of 15 to 20 hours per week.
Flexible availability based on business needs, including evenings, weekends, and holidays.

Responsibilities

Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
Take an active role in assisting the management team to build store business.
Support service enhancers, including active use of Concierge, to build strong relationships.
Serve multiple customers at a time, multitask, and handle projects simultaneously.
Stay aware of fashion trends and learn about new arrivals, including product fit, color, and fashion.
Use product knowledge and fashion expertise to create outfits and suggest items that meet customers’ needs.
Participate in learning opportunities and accept direction, coaching, and feedback to maximize individual performance.
Achieve sales and service metrics, including clientelling/outreach, appointment setting, and Talbots Classic Awards.
Complete assigned projects, including operational work such as filling orders, replenishment, and recovery.